Mechanical Support Engineer (Customer Service/ Oil&Gas)

Responsibilities

. Act as the primary operational pointof contact for assigned key and strategic customers.

. Build strong, trust-basedrelationships through proactive and professional engagement.

. Develop deep understanding of customerbusiness, applications, and buying behaviour to deliver tailored support.

. Manage quotations, sales orders, andchange requests, including complex and high-value transactions.

. Interpret and validate technicalrequirements such as part numbers, configurations, and specifications.

. Ensure accuracy, commercial alignment,and timely execution of all transactions.

. Own the full order lifecycle fromenquiry through delivery and after-sales support.

. Proactively monitor order status,delivery commitments, and potential risks.

. Drive resolution of fulfilment issuesto ensure customer expectations are met.

. Collaborate closely with Sales, SupplyChain, Finance, and other relevant teams to deliver seamless execution.
Take ownership of escalations, ensuring timely resolution and clearcommunication to customers.

. Support customer meetings, reviews,and joint engagements where required.

. Analyse customer data, trends, andbuying patterns to generate insights and support account development.

. Identify and drive improvements inprocesses, service levels, and customer experience.

. Ensure adherence to pricing policies,internal controls, and data integrity across CRM and ERP systems.

Requirements

. Diploma or Degree in MechanicalEngineering or a related discipline is strongly preferred.

. Minimum 3 years of relevant experiencein customer-facing roles, with Key Account management experience, withinindustrial, engineering, or technical environments.

. Computer Skills: Proficient inMicrosoft 365 business applications (Word, Excel, PowerPoint, Outlook, andPower BI), CRM systems (HubSpotpreferred), SAP B1, and the ability to quickly learn business systemsand other software platforms as required.

To find out moreabout this opportunity, please contact LionelLiew at [Confidential Information].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No:R1330693