Job Responsibilities
Foundation Phase and Rotation Exposure -Develop a strong operational foundation and an eye for excellence.
- Gain in-depth knowledge of room preparation, cleanliness standards, and guest comfort essentials. Understand how attention to detail creates exceptional experiences.
- Maintain impeccable cleanliness in guest rooms and public areas and develop an in-depth understanding and eye for details.
- Hone the ability to respond to guest's needs promptly and professionally, delivering personalized experiences.
- Exposure to other Housekeeping functions such as Floral, Wardrobe, Laundry, and Minibar, understanding how the teams come together to contribute to a seamless guest journey.
- Effective management of supplies and inventory.
- Gain practical experience through rotational assignments across key hotel operations functions.
- Embrace organizational culture and adhere to company policies.
Service Excellence Phase -Elevate every detail to world-class standards and create unforgettable guest experiences.
- Bring Forbes Travel Guide standards to life in every interaction, delivering luxury and precision that define world-class hospitality.
- Master advanced techniques in room inspections and quality assurance, setting benchmarks for excellence.
- Collaborate seamlessly with cross-functional teams to orchestrate flawless guest journeys from arrival to departure.
- Champion efficiency and sustainability by contributing to projects that enhance processes and reduce environmental impact.
Supervisory Exposure- Cultivate leadership capabilities and develop a deeper sense of operational ownership.
- Lead daily operations and ensure service excellence.
- Manage budget and resources strategically to optimize operational performance.
- Inspire and coach junior team members, setting the standard for excellence and leadership.
- Coordinate scheduling and conduct performance reviews to drive accountability and growth.
- Communicate effectively across departments to ensure seamless collaboration.
- Resolve escalated guest concerns with professionalism, empathy, and a focus on guest satisfaction.
- Drive innovation and implement solutions that elevate departmental efficiency and guest experience.
- Drive development projects that address operational challenges and deliver measurable impact.
- Design and deliver impactful training programmes that are tailored to a diverse workforce, fostering inclusivity and capability building.
- Contribute to a positive and collaborative work environment.
Development Outcomes
Operational Expertise
- Gain mastery of end-to-end housekeeping operations, including luxury standards and compliance protocols.
Leadership Skills
- Develop confidence in leading teams, managing manpower, and driving service excellence through audits and continuous improvement.
Guest-Centric Mindset
- Anticipate guest needs, personalize experiences, and resolve concerns with empathy-transforming challenges into memorable moments.
Resource and Workforce Management
- Learn to manage inventory, optimize scheduling, and allocate resources effectively to maintain efficiency and quality.
Innovation and Process Enhancement
- Contribute creative ideas and lead initiatives that enhance efficiency and elevate luxury standards.
Job Requirements
Education & Certification
- Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate
Experience
- Less than 2 years of working experience
