JOB SUMMARY
The Assistant Housekeeping Manager supports the Housekeeping Manager in overseeing the daily operations of the Housekeeping Department for a 48-room boutique hotel.
This role ensures that all guestrooms, public areas, and back-of-house areas are maintained to exceptional cleanliness, presentation, and maintenance standards in alignment with the hotel's luxury positioning.
The incumbent plays a hands-on leadership role in supervising, training, and motivating the housekeeping team while ensuring service excellence and operational efficiency.
ACCOUNTABILITIES:
- Conduct daily inspections of guestrooms, corridors, public areas, and back-of-house areas to ensure cleanliness, presentation, and maintenance standards are consistently met.
- Ensure all faults, maintenance defects, and discrepancies are reported promptly and rectified within the agreed service timeline.
- Perform regular walkthroughs of assigned areas to identify items requiring immediate attention and follow up on rectification.
- Monitor and ensure that all housekeeping equipment, machinery, and cleaning tools are maintained in good working condition.
- Maintain an updated deep-cleaning schedule and ensure guestrooms and public areas are periodically deep-cleaned on a rotating basis.
- Ensure that all damages to guestrooms, corridors, furniture, fixtures, and equipment are properly recorded and reported.
- Liaise closely with the Engineering Department on maintenance issues that cannot be resolved by the housekeeping team and follow through until completion.
- Respond promptly and professionally to guest requests, ensuring service recovery where required.
- Proactively observe guest preferences and special requests, ensuring these are recorded and communicated to enhance personalised guest experiences.
- Support VIP room preparations and special arrangements in accordance with the hotel's boutique standards.
- Supervise and guide Housekeepers and Public Area Attendants to ensure productivity and adherence to standard operating procedures.
- Provide on-the-job training, coaching, and performance feedback to team members to maintain high service standards.
- Conduct daily briefings to communicate operational priorities, VIP arrivals, special requests, and service updates.
- Assist in monitoring staff performance and periodically report on team productivity and quality standards to the Housekeeping Manager.
- Support scheduling, roster planning, and manpower deployment based on occupancy and operational needs.
- Conduct regular stock inventory of linen, amenities, cleaning supplies, and equipment.
- Monitor usage levels and recommend procurement in a timely manner to avoid shortages while maintaining cost control.
- Ensure proper handling, storage, and accountability of supplies to minimise wastage and losses.
- Perform any other duties as assigned by the Housekeeping Manager or Management.
QUALIFICATIONS:
- Minimum Diploma in Hospitality Management or relevant field.
- At least 3-5 years of housekeeping experience, with a minimum of 1-2 years in a supervisory role, preferably in a boutique or luxury hotel environment.
- Strong knowledge of housekeeping operations, cleaning methodologies, chemical usage, and safety standards
- Strong attention to detail and high standards of cleanliness.
- Good interpersonal and communication skills.
