Job Responsibilities
MICE Management
- Begin with an immersive orientation that connects you to the pulse of Marina Bay Sands and the MICE ecosystem.
- Learn Amadeus and EBMS to manage accounts, bookings, and Customer Relationship Management (CRM).
- Understand the full-event lifecycle - from pre-sales to post-sales, gain insights into contracts, workflows, and flawless execution.
- Turn data into decisions - explore analytics and forecasting to shape smarter strategies.
Revenue - Space Optimization
- Understand principles of revenue management and pricing models.
- Learn how to maximize venue usage through EBMS and strategic blocking.
- Review and advise on minimum selling guidelines.
- Generate MICE forecasts and analyzing KPIs to influence key decisions.
- Perform audits, support revenue reporting and ensure accuracy that powers performance.
Sales
- Gain exposure across corporate, government, social, expo, and association teams.
- Learn sales strategy and Marina Bay precinct selling approach.
- Involve in client meetings, tradeshows, and event planning.
- Gain insights into international meetings and luxury travel segments.
Customer Experience (CX)
- Gain insights into event management from contract handover to financial closure with precision.
- Script event requirements in EBMS and coordinate logistics flawlessly.
- Formulate signage and transportation strategies that elevate every detail.
- Ensure compliance with Workplace, Safety and Health (WSH) and licensing requirements while delivering exceptional service.
- Execute events across MICE, Exhibition, and Special Event portfolios that create extraordinary experiences.
Banquet
- Transform spaces into stunning venues by learning the intricacies of banquet layouts, service flow, and flawless event coordination.
- Gain expertise in interpreting Banquet Event Orders (BEOs) and planning beverage service that delights every guest.
- Get hands-on exposure to billing processes, cashiering duties, and POS systems - critical skills for seamless event execution.
- Acquire deep knowledge of food & beverage standards and the sequence of service that defines luxury hospitality.
- Conduct impactful pre-event briefings and manage casual labor teams to deliver large-scale events with precision and grace.
Technical Services
- Manage and plan audio-visual and technical production for events
- Prepare technical riders and AV production cue sheets
- Operate EBMS cost estimates and manage outsourced works
- Learn digital signage systems and virtual meeting platforms
- Understand rigging, electrical, and plumbing safety guidelines
- Apply ISO standards for sustainable and safe event operations
MICE Logistics Business Service
- Handle mail and courier operations, POS billing, and business centre enquiries with professionalism.
- Manage contractor services, exhibition requirements, and logistics for move-ins and move-outs.
- Execute waste management operations and understand Profit & Loss (P&L) reporting.
- Control traffic flow, manage equipment rentals, and ensure VIP arrivals are executed flawlessly.
- Apply ISO45001 standards and monitor WSH compliance across all touchpoints.
Return to MICE Management - Domain Department
- Express your interest in one of MICE Management's specialized sub-units - IS Pre-Sales, IS Contracts Management, IS Post-Sales, EBMS System, MICE Innovation, or Data Analytics. Your placement will be mutually agreed upon with the department to ensure alignment with your strengths and aspirations.
- Apply your accumulated knowledge to spearhead a project or process improvement initiative that drives measurable results.
- Present recommendations for innovation and operational excellence, setting new benchmarks for the MICE industry.
Development Outcomes
Operational Expertise
- Gain in-depth insights into the end-to-end event operations and industry systems to deliver seamless, world-class experiences.
Leadership Skills
- Build confidence and capability in managing teams and events and driving service excellence.
Guest-Centric Mindset
- Create extraordinary experiences by anticipating needs and upholding luxury service standards.
Business Acumen
- Develop strategic insight into revenue, sales, and market trends to influence business success.
Innovation and Process Enhancement
- Lead transformative projects that optimize workflows, embrace technology, and set new benchmarks for excellence.
Job Requirements
Education & Certification
- Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate
Experience
- Less than 2 years of working experience
