Marketing Operations & Customer Support Specialist (Bahasa proficient)

Brief Summary:

• Support marketing operations and customer service activities to improve campaign execution and customer satisfaction. Use accurate data management, reporting, and operational coordination to strengthen service delivery and marketing performance.

Responsibilities

• Maintain accurate and secure marketing databases, including data entry, organisation, updates, and discrepancy resolution. Coordinate marketing content updates and support programme-related activities. Respond to customer enquiries through email, systems, and messaging platforms, resolving requests in accordance with service-level requirements. Assist with marketing campaigns and initiatives in collaboration with relevant stakeholders. Manage marketing tools and software to support efficient day-to-day operations. Prepare and present reports covering marketing performance and customer service metrics. Analyse data to identify trends, improvement opportunities, and actionable insights. Maintain current documentation for marketing and customer service processes. Coordinate meetings, appointments, and operational updates for marketing and support teams. Facilitate effective coordination between internal stakeholders and external partners. Recommend improvements to campaign effectiveness and customer experience. Build and maintain professional customer relationships through reliable service.

Requirements

• Diploma or degree in Marketing, Operations, Digital Studies, or a related discipline. At least three years of experience in marketing operations and customer support. Experience with email marketing, campaign management, and campaign execution tools such as Mailchimp. Proficiency in CRM systems and data analysis tools. Strong analytical capability, including the ability to interpret data and implement suitable actions. High attention to detail and accuracy in managing information. Ability to learn and apply new concepts, systems, and software efficiently.