Marketing Manager, WFJ, SEAA & SG (Maternity Leave Cover)

Why This Mission:

The ambition of WFJ in SEAA is to accelerate our business by focusing on the following areas:

• Build brand equity

• Elevate client engagement

• Leverageand adapt Globalbrand strategy

• Bring High End business to next level

• Reinforce our backbones

To achieve our ambition, we need to build and execute the right Marketing and Client strategy inmidand long run, and to develop deep knowledge & intelligence of our clients.

Impact You Can CreateInTheRole:

Transform the WFJ client journey towards a truly client-centric and omni-channel experience,leveragingCRM data and analytics to generate actionable insights and recommendations that support the development of impactful Marketing & Retail orchestrations.

Lead end-to-end campaign orchestration across SEAA, continuously improving plans through performance insights and ensuring excellence in execution of client activations in close collaboration with Marketing, CRM & Events communities across markets and the WFJ Division.

• Define and embed a clear client strategy andclientelingapproach across SEAA, establishing KPIs and driving consistent adoption across markets to elevate engagement and business performance

• Use CRM data and intelligence to drive omni-channel growth across the full client lifecycle - including targeting, recruitment,retentionand conversion

• Align media and communication strategies between global and local teams,optimizingdigital and media effectiveness to maximize impact across all client touchpoints

• Lead in the deployment of local,regionaland global digital retail projects (iCocoupdates, Pioneer, online services etc.), ensuring alignment with market needs and divisional priorities

You areEnergisedby

• Thinking innovatively ofdifferent waysto approach projects & challenges,leveraginginsights, data, and strategic planning

• Being agile,flexibleand able to deal with ambiguity

• Creating momentum, challenging thestatus quoand getting buy-in from peers

• Influencing critical topics andfacilitatingmeaningful conversations in a non-hierarchal way

• Working in a highly collaborative and matrixed environment

What You Will Bring

• CRMand client treatmentexperiencein luxury retail marketwith a proventrack recordfor deliveringclientelingstrategies

• Be aclientelingcheerleader for the markets, with strong relationships withlocal marketsand influence with strategic mindset, to keepclientelingtop-of-mind in the day-to-day of the Retail teams

• Watches and FineJewelryknowledge and sensitivity

• Digitalsavvy andcomfortable withadopting ofdifferent IT systems

• Strong analytic skills tied to a strategic and visionary mindset

• Good planning and execution skill

• Creation, innovation and aesthetically inclined

• Organized and detail oriented

• Multi-cultural sensitivity