Marine Service Planner

Job Description

• Responsible for processing of customer enquiry through emails and phone calls & liaise with customers on their service enquiries
• Provide information in answer to inquiries about accounts, products and services to the customers and must interact with them
• Able to generate sales from customers enquiries
• Liaise with customers on fulfillment discrepancies
• Handling and resolve customer complaints concerning billing rendered or services
• Answer the questions of the customers related to the services or products and the maintenance or operation of the organization
• Must ensure effective customer service by coordinating service requirements of the customer with other appropriate departments as necessary
• Proper planning on allocation of service engineer for job assigned as well as accurate records and timely mode.
• Handling Purchasing matter as per customer enquiries & Must be able to handle under pressure
• Ensure assigned vessels are monitored constantly
• Taking extreme care when assigned engineers onboard executing jobs
• Spare used by engineers onboard must always be approved by customers.
• Take responsibility to finalize jobs once engineers with reports

Job Requirements

• Minimum Diploma in Electronic & Electrical
• Minimum 3 years working experience in Marine Industry.
• Leadership skill on allocation of Service Engineer for job assigned
• The power of expressing strong emotions in striking and appropriate language either spoken or written, thereby producing conviction or persuasion
• Working location at Tuas Area