Manufacturing Station in Malaysia - Global IT Service Desk & Access Management Analyst
Location: Johor Bahru or Penang, Malaysia
Gross Salary: RM 4,000 - 10,000 ( Depends on Experience and Working Skill )
Job Type: Full-time
Employment Type: Full-Time, 2 Shifts (7:00am - 4:00pm / 3:00pm - 12:00am)
About the Role
We are looking for a proactive and service-oriented IT Service Desk & Access Management Analyst to strengthen our IT Operations team. This role blends frontline technical support with identity and access management responsibilities, ensuring end-users receive reliable assistance while safeguarding access to enterprise applications-particularly in Oracle environments.
Key Responsibilities
Service Desk Support
- Act as the first and second line of support for incidents and service requests, covering hardware, software, and connectivity issues
- Record, track, and resolve tickets in the ITSM platform while maintaining clear documentation
- Escalate complex issues to the appropriate teams and follow up to ensure resolution
- Provide both remote and onsite assistance for end-user devices, applications, and system access
Access Management
- Manage user access requests including creation, modification, and deactivation across Oracle and enterprise platforms
- Administer access roles and permissions in Oracle Fusion and related modules (OTM/GTM, RFSmart, CPQ, OFS, OIC, OCI, Vertex, and DAS)
- Assign licenses and monitor usage within Fusion to ensure compliance and cost efficiency
- Configure Procurement Agents, Resources, and Field Technicians in Oracle environments
- Support implementation of Risk Management modules in Fusion
- Ensure compliance with Segregation of Duties (SoD) requirements and conduct periodic access reviews
- Support audits by providing documentation and evidence of access controls
Qualifications & Experience
Required
- 3+ years experience in IT support, service desk operations, or ERP access management (Oracle, SAP, or similar ERP systems)
- Familiarity with ITIL concepts and service ticketing platforms
- Ability to troubleshoot and prioritize technical issues efficiently
- Strong communication, documentation, and customer service skills
Preferred
- Relevant certifications: ITIL Foundation, CompTIA Security+, or Oracle Certified Associate (OCA)
- Hands-on experience with Oracle Cloud ERP modules (Fusion, OTM/GTM, RFSmart, CPQ, OFS, OIC, OCI, Vertex, DAS)
- Knowledge of audit and compliance standards such as ITGC, SoD, SOX, or ISO 27001
- Exposure to Governance, Risk & Compliance (GRC) tools and workflows
- Basic proficiency with automation/scripting (PowerShell, Python)
- Familiarity with SQL, BI Publisher, or Oracle reporting tools
We appreciate every application and assure you that all resumes are carefully reviewed.
Our selection process is efficient and typically completed within 3 working days.
If you do not hear from us within this period, it likely means your application was not shortlisted by our client. We encourage you to continue exploring other opportunities to maximize your chances of success.
Interested WhatsApp +65 83613502
Job Choices Solution Pte. Ltd
EA No. 24C2254
Ang Hock Ann R24122146
