Managing Director

Receiving and processing purchase orders.

. Issuing sales transaction invoices.

. Verifying orders, including customers personal information and payment details.

. Contacting customers by phone or email to answer queries and obtain missing information.

. Maintaining and updating sales and customer records.

. Compiling monthly sales reports.

. Expediting orders through internal liaison.

. Directing feedback from customers to relevant departments.

. Identifying new products to add to those on offer.

. Supporting the sales department with other administrative tasks, if requested.

. Coordinating daily restaurant management operations

. Delivering superior food and beverage service and maximizing customer satisfaction

. Responding efficiently and accurately to restaurant customer complaint

. Coordinate daily Front of the House and Back of the House restaurant operations

. Deliver superior service and maximize customer satisfaction

. Respond efficiently and accurately to customer complaints

. Regularly review product quality and research new vendors

. Organize and supervise shifts

. Appraise staff performance and provide feedback to improve productivity

. Estimate future needs for goods, kitchen utensils and cleaning products

. Ensure compliance with sanitation and safety regulations

Manage restaurant's good image and suggest ways to improve it

. Control operational costs and identify measures to cut waste

. Create detailed reports on weekly, monthly and annual revenues and expenses

. Promote the brand in the local community through word-of-mouth and restaurant events

. Recommend ways to reach a broader audience (e.g. discounts and social media ads)

. Train new and current employees on proper customer service practices

. Implement policies and protocols that will maintain future restaurant operations