Job Summary
You will manage a portfolio of strategic partnerships and collaborations across clinical and non ‑ clinical areas, including both local and international partnerships. Acting as the hospital's lead liaison officer, you will be responsible for the management and oversight of partnership agreements and contracts, and provide strategic advice to internal stakeholders on partnership models, governance, risk and commercial considerations. The role also involves working closely with stakeholders across departments and divisions to drive partnership initiatives and hospital ‑ wide projects aligned with organisational priorities.
Main Duties And Responsibilities
Strategic Partnerships & Collaborations
- Oversee the governance (clinical and administrative) of all strategic partnerships, collaborations and contractual arrangements
- Act as the hospital's primary liaison for strategic partners, ensuring effective engagement, communication and relationship management
- Provide strategic advice and guidance to internal business units on partnership structures, operating models, risk management (operational, financial and business), pricing frameworks and contract scoping
- Facilitate discussions with internal and external stakeholders to understand requirements and recommend viable partnership or collaboration models
- Support negotiations with partners, ensuring the hospital's interests are appropriately protected and reflected in agreements
- Facilitate the resolution of issues or conflicts arising between internal and external stakeholders
- Track, monitor and report on the progress, performance and outcomes of partnership projects and collaborations
- Conduct regular reviews with partners to gather feedback, assess partnership effectiveness, and identify opportunities for improvement or new areas of collaboration
- Ensure timely renewal of partnership and collaboration agreements, with proper documentation, record ‑ keeping and governance controls
- Lead and implement initiatives to improve partnership processes, governance and operational effectiveness
- Provide regular updates to Senior Management on key partnership initiatives, risks and outcomes
- Manage and coordinate steering committee meetings involving senior management and relevant stakeholders involved in the relevant topics of the meeting discussion
- Providing end ‑ to ‑ end secretariat support including agenda development, collating meeting and presentation materials, accurate minute ‑ taking, maintenance of official records, follow ‑ up with various stakeholders on decisions and action items which include facilitating discussions, track outcomes and report back to the steering committee to close the loop
International Collaborations
- Serve as the hospital's liaison officer for existing and potential overseas partners, facilitating discussions and identifying mutually beneficial collaboration opportunities
- Work closely with Heads of Departments and internal stakeholders to strategise, scope, structure and manage international collaborations in alignment with hospital priorities
- Lead and coordinate engagement and negotiations with overseas partners, and work with Legal on the development, review and management of collaboration agreements
- Plan and coordinate inbound visits by overseas delegations, including programme design, itinerary planning and internal stakeholder coordination
- Facilitate and coordinate outbound overseas visits to partner institutions, including liaison with partners, internal approvals, logistics planning and execution
- Monitor progress, manage issues and risks, and provide regular updates to Senior Management on international collaboration outcomes
- Support and accompany senior delegations on overseas visits when required to advance partnership discussions and institutional relationships
Special Projects
- Act as the Project Manager to lead and facilitate various types of projects involving hospital operations or clinical quality improvements
- Develop hospital level workflow and operational processes to support the objective of the project
- Lead and facilitate project meetings and discussions
- Manage conflicts and stumbling blocks to ensure projects are on track
- Monitor and ensure adherence to project milestones and deadlines
- Provide management with periodic updates on project status
General/Other Duties
- Review and implement improvements in work processes
- Ensure department's operational procedures and work instructions are reviewed periodically and updated in a timely manner
- Provide Secretariat support for division/department meetings including writing meeting minutes and following up on meeting action points
- Participate in hospital's emergency planning exercise and render support in hospital emergency or incidents when required
- Assist to carry out any other duties as assigned
Job Requirements
EDUCATION, TRAINING AND EXPERIENCE
- Bachelor Degree in any discipline, although a related field like healthcare or business management will be an advantage
- At least 5 – 8 years of relevant experience, preferably in hospital operations and in areas such as strategic partnerships, project management and stakeholder management in large and complex organisation. Some experience in international collaboration in healthcare will be desirable
- Have experience leading teams would be preferred
Other Requirements
- Strategic thinker with strong communication skills, both verbal and written
- Possess good organisational, coordination and project management skills.
- Comfortable working in ambiguous and unchartered environment
- Strong stakeholder management and engagement skills
- Strong negotiation skills
- Able to converse in Mandarin and other Asean languages to support international collaboration work
- Driven, passionate and service-oriented
- Ability to exercise initiative, manage pressure, multi-task and work independently in a fast-paced environment
