Manager/Senior Manager, Transformation

1. Records Management

• Maintain both electronic and physical records throughout their lifecycle.
• Ensure records are created, classified, stored and disposed of according to government records management policies.
• Support file plan reviews, taxonomy updates and metadata management.
• Coordinate records retention, archival transfers and disposal exercises.
• Administer staff access permissions for records repositories.

2. Knowledge Management

• Curate, organise and maintain organisational knowledge repositories, intranet resources and standard operating procedures.
• Support documentation of institutional knowledge, best practices and lessons learnt.
• Promote knowledge sharing across divisions through communities of practice, knowledge articles and learning sessions.
• Assist in improving searchability and accessibility of corporate knowledge.

3. Systems & Process Improvement

• Support administration of records and knowledge management systems (e.g. SharePoint, M365, Electronic Records Management System or other enterprise content management systems).
• Assist in digitisation projects and migration of physical records into digital repositories.
• Identify opportunities to streamline records processes through automation and digital tools.
• Monitor compliance with records management requirements and prepare basic reports.

4. Stakeholder Engagement

• Provide advice to staff on records management policies and procedures.
• Conduct user briefings and develop simple guides or training materials.
• Liaise with business units during file reviews, audits and records clean-up exercises.
• Support organisational initiatives related to information governance.

5. Manage Oral History

• Lead NCSS's Oral History Programme to capture, preserve, and promote institutional knowledge, organisational heritage, and key lessons that support onboarding, learning, and organisational development.

• Working Effectively with Citizens and Stakeholders
• Improving and Innovating Continuously
• Keep Learning and Putting Skills into Action
• Thinking Clearly and Making Sound Judgements
• Working As One Public Service
• Serving with Heart, Commitment and Purpose
• Social Service Sector Knowledge
• Change Management

Skills Required:

• Information and records management
• Sector and domain knowledge
• Stakeholder management skills
• Project management skill
• Digital innovation and technology enablement skills
• Ability to work effectively across policy, operations and technology domains
• Proficient in Microsoft 365 applications (Word, Excel, PowerPoint, SharePoint).
• Familiarity with Government Instruction Manual on Management of Public Records (IM4L) would be advantageous

• Fresh graduates with interest in interest in knowledge management, records governance and digital transformation are welcome to apply.

Only shortlisted candidates will be notified.