Manager / Senior Manager, Tenancy, Business Development & Enterprise Events

This employee is responsible for supporting the full lifecycle of tenant management across the Lifelong Learning Institute (LLI) campus. This includes overseeing new leases, lease renewals, day-to-day enquiries, service bundling, and relationship-building to support tenant satisfaction and long-term retention.

As part of the wider company vision, the employee will also help explore new revenue channels, support data-driven performance reporting, and provide key operational support to ensure smooth execution.

Additionally, he/she will contribute to broader BD initiatives that intersect with tenant engagement and programming collaboration.

1. Tenancy Management & Reporting

• Manage the end-to-end tenancy lifecycle: sourcing, onboarding, renewals, reinstatements, and handovers.
• Serve as the first point of contact for tenant enquiries and operational issues.
• Maintain accurate tenancy records, agreements, and compliance documents.
• Ensure lease terms and regulatory requirements are met.
• Build strong tenant relationships to support retention and satisfaction.
• Prepare tenancy reports on occupancy, revenue forecasting, pipeline and renewals.

2. Operations & Campus Support

• Coordinate closely with Campus Operations on fit-outs, reinstatements, and move-in/move-out activities.
• Work with Facilities, Security, and vendors to address tenant needs.
• Support implementation of campus protocols on space usage, visitor access, and emergency arrangements.
• Support Campus Operations to brief tenants on facilities, amenities, and regulations to ensure smooth integration.

3. Tenant & Enterprise Engagement

• Partner with tenants to co-create events and activities aligned with SkillsFuture themes.
• Integrate tenant-led showcases into broader campus programming.
• Support collaborations with government agencies, TACs, industry stakeholders and ecosystem stakeholders.
• Support enterprise events that support SSG KPIs, managing logistics, partner coordination, and post-event evaluation.

4. Business Development & Revenue Innovation

• Identify and pursue opportunities to grow Pay-Per-Used Facilities (PPUF) usage and campus monetization.
• Explore new offerings such as lifestyle services, off-peak promotions, and flexible space models.
• Build a pipeline of potential clients and partners for PPUF spaces.
• Support marketing campaigns, engagement events, and outreach to increase awareness.
• Gather and act on customer and tenant feedback to improve services.

Requirements

• Tertiary qualifications in Business Administration, Facilities Management, Real Estate, or related fields.
• At least 3–5 years of experience in tenancy management, client servicing, or business development.
• Strong interpersonal and communication skills with a client-centric mindset.
• Proven ability to manage multiple projects and relationships simultaneously.
• Familiarity with government procurement processes and building regulations is an advantage.
• Analytical skills with proficiency in reporting.

Candidates who do not have the required qualification or relevant experience are welcome to apply.

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Please note that only shortlisted candidates will be notified.