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Manager, Sales Key Account

DHL Global Forwarding
5-7 Years
Singapore
Early Applicant
  • Posted 2 months ago
  • Be among the first 10 applicants

Job Description

IN THIS ROLE YOU WILL:

  • Manages relationship of a defined number of CSI/ MNC and SC customers and prospects in a particular sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade Lane involvement).
  • Seeks and prospects for Strategic Customer targets to win new customers.
  • Ensures that Key Account activities are aligned with global/regional sector strategy
  • Focuses more on customer and sales relationship building through attending external customer meetings and internal meetings as necessary in order to support business development.
  • Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and proactive thinking.
  • Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of sales activities.
  • Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
  • Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
  • Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
  • Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues.
  • Consults CRMs and Sector Heads on potential solutions and best practice.
  • Gathers customer and market information to update Product and Trade Lane on current conditions.

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

  • Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP monthly performance reviews with customers
  • Sector experience in Life Science/ Tech good to have but not limited
  • Proven track record in developing and growing business with assigned portfolio of customers through RFQ customised solutions selling
  • Good understanding of sector trends in the freight forwarding industry
  • Able to identify customer needs by gathering information and building long-term relationships through value creation
  • Well developed communication and presentation skills
  • Diploma/ degree with more than 5 years of relevant working experience in a MNC environment

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Freight Forwarding
Employment Type:
Full time

Job ID: 146623669

Last Updated: 23-07-2026 09:35:16 PM
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