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Job ID: 136149411

Skills:
"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"
Skills:
Power Bi, Microsoft Office, automation, AI tools, Resource Management, Commercial Awareness, consulting operations, data-driven decision-making, RM systems, Workforce Planning, problem-solving skills, capacity reporting
Skills:
Product Management, Risk Assessment Frameworks, Data Monitoring Systems, Spot Futures and Options Trading
Skills:
Uipath, Power Bi, Automation Anywhere, Power Automate, Change Management, Rpa Tools, Microsoft Power Platform, Data Analysis
Skills:
SAP, Erp, Ariba, Data Migration, Oracle, Testing, Coupa, Governance Reporting, Deployment, Procurement P2P, Project Management, Finance Transformation
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