Overview:
- Administer monthly incentive programs for HLB and HLISB across all channels and products, ensuring payouts are processed accurately and delivered on time.
- Design, analyse, and report on sales performance data to provide insights that support strategic business decision-making.
- Develop, enhance, and implement system solutions to improve the efficiency, accuracy, and timeliness of monthly incentive fulfilment.
Responsibilities:
A) Functional Responsibilities
- Develop, implement, and manage the HLB and HLISB Incentive module within the system, ensuring timely and accurate payout across Secured Lending, Unsecured Lending, Mortgage, Deposit and Credit Insurance.
- Administer incentive programs, respond to sales staff inquiries, and investigate appeals submitted via Symphony e-forms. Execute incentive claw-backs in accordance with Bank Disciplinary Committee Reports (DC Reports) provided by IR.
- Prepare monthly incentive dashboards for all Business Units (BU), highlighting abnormal trends. Analyse HLB and HLISB sales channel productivity, evaluate business schemes and performance, and ensure operational efficiency.
- Enhance sales team productivity by proposing innovative solutions and leveraging advanced SQL programming expertise to deliver relevant MIS reports for management decision-making.
- Oversee smooth maintenance of the Sales Force Management (SFM) system. Participate in User Acceptance Testing (UAT) to ensure system enhancements or modifications are glitch-free. Collaborate effectively with system support and vendors through strong knowledge of business processes and database logic.
- Drive continuous process improvements to streamline incentive processes, making them more adaptive, efficient, and results-oriented.
B) System Automation and Process Improvement Responsibilities
- Identify and explore new system solutions through creative research and co-design sessions to define projects for system automation.
- Develop recommendations based on data analysis from multiple sources (stakeholders, business units, sales channels) to align organizational sales and productivity strategies with system automation for incentives.
- Ensure Business Acceptance Testing (BAT), User Acceptance Testing (UAT), regression testing, and system health checks are conducted in line with project lifecycle requirements. Participate in system testing and cut-over activities, including weekend sessions when necessary.
- Support post-launch activities on production platforms, ensuring smooth operation of new systems, enhancements, or modifications.
- Build strong cross-functional relationships with business units, product managers, channel heads, segment teams, IT, HR, and vendors. Communicate proactively with stakeholders and management regarding progress, issues, and resolutions.
- Lead enhancements to existing systems (SFM) and explore onboarding of new platforms to deliver improved automation and system solutions.
- Strategically plan automation of manual incentive schemes to minimize manual intervention in calculations and reporting.
- Contribute to project deployment and team collaboration in delivering new system solutions for incentive calculation.
C) Compliance Responsibilities
- Ensure incentives are processed accurately and on time, with all supporting documents and management approvals properly documented for audit trail purposes.
- Support the Risk and Control Self-Assessment (RCSA) exercise on a semi-annual basis. Continuously explore opportunities to reduce reliance on manual operations by automating repetitive processes, ensuring compliance with spreadsheet control standards.
- Identify and mitigate risks proactively to safeguard operational integrity.
Managerial
- Develop and mentor junior team members to ensure readiness to assume responsibilities in the event of role transitions.
- Establish back-up coverage by training team members to be equally proficient in all key activities, with particular emphasis on the monthly incentives cycle.
- Identify, assess, and mitigate process risks and potential risks to safeguard operational integrity. Create and maintain a professional, supportive, and conducive working environment, providing guidance and direction to junior staff as needed.
Organizational
- Demonstrate strong stakeholder management skills in engaging and coordinating with internal stakeholders (Business GMs, Finance, HR) and external partners (vendors).
- Apply excellent interpersonal skills to effectively lead team members and collaborate with peer groups and colleagues across functions.
- Exhibit a positive attitude, coupled with ambition and drive, to excel in the current role and contribute to organizational success.
Skills & Experience We Are Looking For:
Education/Qualification
- Bachelor's degree in Business Administration, Finance, Banking, Strategy and Planning, Project Management, Database Management, Programming, or relevant ICT discipline.
- Proficiency in SQL scripting
- Minimum of 5 years of working experience in banking, financial institutions, insurance companies, or asset management fund houses. Experience within a commission calculations unit is preferred.
Experience
- Skilled and experienced in handling large datasets efficiently to support accurate, data-driven business decisions.
- Advanced analytical skills with the ability to interpret complex data and generate actionable insights.
- Excellent communication and interpersonal skills to collaborate effectively across diverse teams.
- Proven ability to work efficiently with cross-functional teams in a dynamic environment.
Special Skills
- Proficiency in SQL scripting with the ability to develop and optimize queries for business reporting. Advanced proficiency in Microsoft Excel and PowerPoint, leveraging complex formulas (INDEX/MATCH, XLOOKUP, SUMPRODUCT), PivotTables, Power Query, VBA macros, and interactive dashboards for automation, data analysis, and visualization.
- Strong understanding of system logic and database structures, enabling effective collaboration with technical teams.
- Skilled in project management and process improvement, driving efficiency and operational excellence
HLB Careers link.
For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/
We appreciate your application and will be in touch with shortlisted candidates regarding next steps.
