Manager

Core Responsibilities of a Massage Shop Manager

Operations Management: Responsible for daily shop operations, including staff scheduling, hygiene, equipment maintenance, fire safety, and financial oversight.

Strategy Execution: Understand and implement company strategies, turning headquarters goals into actionable shop-level plans.

Team Management: Recruit, train, and evaluate massage therapists and service staff, ensuring consistent service standards and boosting team morale.

Customer Service: Analyze customer needs, optimize service processes, handle complaints, and enhance customer satisfaction and loyalty.

Goal Setting: Develop annual, quarterly, and monthly targets, break them down into individual tasks, and monitor execution.

Product and Promotion Management: Oversee product inventory, display, and promotional activities to increase sales.

Market Expansion: Analyze market and competition, propose innovative service approaches, and maintain relationships with the community, peers, and cross-industry partners.

Training and Motivation: Organize onboarding programs, conduct one-on-one coaching, delegate responsibilities, and motivate staff for growth.