Manager, Product Management, TMS

Job Summary

Lead the development and management of Transport Management System (TMS) products, driving strategy, cross-functional collaboration, and vendor partnerships to optimize business outcomes and ensure seamless product delivery.

Responsibilities

• Product Roadmap & Strategy: Define the product vision, strategy, and roadmap based on business requirements, customer needs, market insights, and feedback. Develop complete, accurate, well-documented, and justified IT solution designs that meet customer and DHL requirements.
• Business & Technology Strategy: Develop and implement product strategies aligned with business objectives and growth priorities. Ensure solutions comply with relevant architecture models, technical standards, and overall technology strategies.
• Cross-functional Collaboration: Work closely with Operations, Regional Transport, IT, country teams, regional stakeholders, and other relevant functions to ensure seamless product integration and delivery.
• Performance Monitoring & Optimisation: Continuously review Transport Management Systems (TMS) and related applications to maximise business value. Monitor product performance, analyse key metrics, and use data-driven insights to optimise product capabilities and utilisation.
• Project & Product Delivery: Manage the product lifecycle, including planning, development, testing, implementation, and launch, ensuring timely delivery and adherence to quality standards.
• Product & Service Management: Coordinate with regional stakeholders, application vendors, Application Support, and Infrastructure teams to deliver robust and supportable solutions. Resolve significant technical issues and ensure agreed service levels and SLAs are met.
• Vendor Management: Build and maintain effective vendor relationships, including managing contracts, system upgrades, renewals, invoicing, and vendor performance. Participate in vendor roadmap discussions to represent and drive APAC requirements and priorities.
• Team Management & Development: Lead the day-to-day management of the Transport Systems team, developing team capabilities, knowledge, and skills while promoting collaboration and effectiveness across teams.
• Customer & Stakeholder Engagement: Promote TMS solutions across the region and drive effective utilisation of product capabilities to maximise business benefits. Engage with the DHL Transport Operations community and other stakeholders to understand business requirements, customer feedback, and market trends, translating these into appropriate IT solutions.
• Stakeholder Management & Communication: Build strong and consistent stakeholder relationships, managing expectations and communications effectively across programmes of work. Partner with Country IT teams to enhance transport systems and supporting applications.
• Technical Consultation & Knowledge Sharing: Provide expert advice on technologies, platforms, systems, and tools within the product portfolio. Act as a role model, share knowledge, and provide training to colleagues as required.