Manager - Platform Management & Transformation

Brief Summary

Join a dynamic team as a Platforms Service Management & Transformation Manager, focusing on enhancing platform stability and operational readiness. Drive impactful results through effective incident management and proactive risk mitigation.

Responsibilities

• Ensure high availability, reliability, and performance of application platforms. Lead incident response, ensuring timely resolution and effective communication with stakeholders. Drive root cause analysis (RCA) and implement corrective actions while capturing and sharing incident learnings. Coordinate application releases across various teams with minimal downtime. Investigate complex production issues requiring comprehensive business and functional understanding. Perform impact assessments across application platforms, products, and services. Identify opportunities for improving operational efficiency and resilience. Support compliance with security, data protection, and regulatory policies through all solutions and services.

Requirements

• Bachelor's degree in a relevant field. Passionate about digital innovation and creating seamless customer experiences. Ability to translate business objectives into actionable digital solutions. Strong collaboration skills with cross-functional teams to manage complex projects. Data-driven mindset, utilizing insights for informed decision-making. Quick adaptability in a fast-paced environment, excelling at creative problem-solving. Commitment to governance and compliance, ensuring security and trust in all customer interactions.