Manager, People & Culture

About the Role:

To provide administrative and operational support across key HR functions including onboarding, payroll and government leave administration, staff welfare and wellness initiatives, HR systems maintenance, and documentation management. This role ensures smooth execution of employee lifecycle processes and supports the Business Partners as well as HR Centre of Excellence in system enhancements and policy reviews.

Key responsibilities:

Shared Services Support

• Provide end-to-end administrative support to Business Partners for HR transactions, including preparation of employment contracts, letters, onboarding and offboarding documentation

• Coordinate logistics for new hires (welcome pack, uniform, digital name card, laptop, staff pass) and departing staff (e.g. return of assets, closure of access)

• Maintain accurate data, files, and documentation in HRIS, staff directory and shared drives

• Assist with audits and ensure compliance with documentation and record-keeping requirements

Payroll, Leave & Benefits Administration

• Prepare monthly payroll preparation, including validation of changes (new hires, resignations, overtime, etc.)

• Administer government-paid leave (e.g. maternity, paternity, NS, Childcare) and submit claims

Performance and Learning & Development (L&D) Support

• Support training platform administration, claims, logistics for internal and external training courses

• Maintain accurate training records and generate reports for compliance, grants and audit purposes

• Assist in implementing L&D initiatives (e.g. e-learning, blended learning, learning roadmap & internal workshops)

• Maintain and update SOPs and guidelines related to performance management processes

• Consolidate performance ratings, promotion nominations, and other related data from departments

Policy, Process & People Transformation Support

• Support in process improvement solutioning and digitalisation efforts

• Conduct data clean-ups and accuracy checks on SuccessFactors (SF) assist with UAT and issue tracking

• Maintain SOPs or user guides for systems and processes

• Support in change management communications for policy changes

• Assist in P&C policy documentation, version control, and publishing to intranet/SharePoint

• Support data collation and P&C reporting for the Centre of Excellence

• Manage the posting of announcements and reminders in various communication channels (e.g. Workplace, VivaEngage)

• Coordinate staff welfare and wellness activities (e.g. health screening, vaccinations, birthdays, events)

Other HR Operations

• Identify applicable government grants and funding schemes (e.g. SMAS, CCSE, CCTG) and administer the application and claims process

• Liaise with internal stakeholders and funding agencies to ensure compliance and timely submissions

• Any other relevant HR related matters and projects

Job Criteria:

• A diploma in Human Resource Management, Business Management or equivalent

• At least 3 years experience in a supportive HR function

• Familiarity with payroll processes and HRIS - SuccessFactors is an added advantage

• Experience in the social service sector is preferred

• Proficient in excel

• Good written and verbal communication

• Attention to detail and data accuracy

• Strong coordination and follow-through

• Interpersonal and stakeholder management

• Time management and ability to prioritise

Note: The title offered will be commensurate with the candidate's experience and qualifications.