About Four Seasons:
Four Seasons is powered by our people. We are a collective ofindividuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to
Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people, and our culture enables everything we do.
We have an exciting opportunity for a Manager, People & Culture (APAC) to join our Corporate People & Culture team at Four Seasons.
The Manager, People & Culture (P&C) will provide ongoing People & Culture and people management support and advice to leaders, enabling them to make informed business decisions that have people implications. The Manager, People & Culture will partner with business leaders at various levels, to execute several or all of the following disciplines (in partnership with Centres of Excellence, COEs): recruitment, performance management, talent development, succession planning, learning & development, employee engagement, employee relations, compensation & benefits, and change management.
This role is based in Four Seasons APAC Corporate Office in Singapore, reporting to the Vice President, People and Culture (APAC). This role involves interactions with stakeholders at various levels, both internally and externally.
Key Activities / What You'll Be Doing
Recruitment/ Talent Development / Performance Management
- Work closely with business leaders to have clear understanding of business environment, strategy, talent needs and people's implications
- Lead full cycle recruitment process and work with leaders to ensure proper onboarding and orientation
- Assist in immigration process as required
- Support the administration of various processes to ensure timely and accurate record keeping in Workday
- Timely reporting of labour statistics for local compliance
- Collaborate on cross-functional initiatives and enterprise-wide P&C programs (e.g. mid-year reviews, year-end performance and compensation cycles, talent assessments) by supporting implementation, change management, and consistent messaging across all Business Partner teams.
- Identify talent issues and impact on business and work with leaders to design plans to mitigate
- Lead performance management process for various functions
Employee Engagement
- Analyze results from Employee Engagement Surveys and assist to define employee engagement goals and strategies to drive increased engagement
- Proactively identify issues that might impact engagement and develop plans to mitigate risks
- Work with leaders to define and implement tactics that positively impact team culture and enhance overall team performance
- Support Diversity, Inclusion and Belonging strategy and tactics for corporate offices
Coaching / Consulting /Change Management
- As a trusted advisor to business leaders, provide sound advice on people's plans that contribute to the leaders strategic decision-making
- Provide communication and change management expertise on business initiatives and assist people leaders at all levels facilitate change
- Support global P&C initiatives and communicate updates & initiatives in bi-weekly newsletter
Liaise between Business Leaders and P&C Centres of Excellence (COE)
- Continuous improvement mindset to solve individual issues, and to instill best practices or systems thinking to embed processes to solve future issues
- Obtain relevant data from P&C COEs and interpret for the various functions
- Communicate and translate global P&C solutions to various functions - e.g., talent reviews, succession planning, changes in P&C policies / programs, etc.
- Act as subject matter expert when working with COEs on development of local people processes and projects
- Implement various P&C policies and processes
Desired Skills / Who You Are
- Strong Business Partner: has strong business acumen and understanding of business goals in order to assist leaders in solving organizational, people and change priorities.
- Cultural Engagement Expert: has a keen awareness of and understands the business value of a highly engaged employee culture and can leverage sound and consistent P&C policies and processes to foster and drive an engaged culture.
- Strategic Problem Solver: easily navigates between the development of long-term strategies and short-term tactical needs required to deliver business and people goals.
- Trusted Advisor: develops relationships across all functions and management levels. Highly credible and able to deal with sensitive and confidential information. Excellent business acumen along with multi-cultural and interpersonal skills consistent with best practices in a global environment.
- Excellent Communicator & Change Agent: highly skilled in all modes of communication with ability to communicate clearly and concisely. Understands the value of diverse input from stakeholders and can productively challenge status quo to achieve improvement and change.
- Champion of Operational Excellence: creates and delivers effective and efficient People processes and services balancing unique business needs with consistency and economies of scale.
Experience, Education and Professional Qualifications / What You Bring
- Bachelor's Degree with focus in Human Resource or business related discipline. CHRP or SHRM is an asset
- Minimum 5 years experience in HR business partner or generalist discipline in a complex business environment
- Working with globally dispersed teams and functions located across multiple time zones an asset
- Previous experience with Workday (HRIS) an asset
- All candidates must be eligible to work in Singapore
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at Tourism Court, 1 Orchard Spring Lane, Singapore.
