Manager, Operational Readiness

Nestled in the heart of Tengah Evergreen Town, the new Tengah General and Community Hospital will be an exciting and innovative health campus providing a comprehensive range of clinical specialties and healthcare services including emergency, inpatient, rehabilitative and outpatient specialist care.

As part of National University Health System (NUHS) cluster, this state-of-the-art facility is slated to be ready by early 2030s.

Intricately connected with the surrounding community, Tengah Health Campus offers you the opportunity to create a healthcare facility of the future, tightly integrated with the residents and nature. As a people-focused organisation, we believe in respect and recognition. By harnessing the passion and strength of our team and putting them at the core of our culture, we create a nurturing environment to excel and deliver fulfilling care.

Be part of our groundbreaking team to bring our vision to life – a hospital in a forest, and a healing oasis within the hospital. Join #TeamTengah #TengahHealthCampus

Manager, Operational Readiness

(Tengah General and Community Hospital)

The incumbent will lead and coordinate operational readiness efforts for the successful opening and phased ramp-up of a new hospital, ensuring that clinical and non-clinical services, infrastructure, systems, manpower, and furniture and equipment (F&E) are fully prepared to support safe, compliant, and efficient service commencement. Acting as the central point of coordination across multiple workstreams, the role drives readiness planning, milestone tracking, risk identification, and issue resolution, while supporting the governance and delivery of F&E to ensure standardisation, procurement discipline, budget control, and alignment with service activation timelines. This position plays a critical role in enabling a smooth transition from project execution to steady-state operations by embedding strong programme integration and governance practices and working closely with diverse stakeholders in a complex healthcare environment to ensure overall operational readiness and a successful hospital opening.

Job Responsibilities:

Ramp Up and Readiness

• Develop and maintain hospital ramp up and opening readiness plan, covering pre-opening and phased ramp up to steady state. This includes aligning readiness activities across clinical, non-clinical, infrastructure, IT, digital, manpower and other workstreams.
• Establish and manage clear milestones, deliverables, dependencies, risks, and roles and responsibilities across all identified workstreams.
• Ensure a shared understanding of expectations, sequencing, critical paths, and hospital opening success criteria.
• Track progress across all workstreams through structured readiness reviews, dashboards, and issue logs.
• Define and apply critical readiness criteria to identify gaps, risks, and potential delays that could impact safe opening.
• Proactively drive the resolution of readiness gaps and risks by working closely with workstream leads, facilitating cross functional problem solving, and coordinating recovery or mitigation plans.
• Escalate issues in a timely manner with clear impact assessment and actionable recommendations for decision makers.
• Facilitate ramp up readiness meetings, ensuring effective discussion, timely decisions, and follow through on agreed actions.
• Provide regular and consolidated progress reporting to senior management.

Furniture and Equipment Planning

• Provide full secretariat and coordination support to the Furniture and Equipment (F&E) Committees, Taskforces, and Workgroups.
• This includes arranging meetings, preparing agendas, documenting meeting minutes, tracking matters arising, and ensuring timely closure of issues and action items.
• Prepare and coordinate procurement and board approval papers.
• Ensure submissions are complete, accurate, aligned with procurement strategy, and routed through the appropriate approval workflows.
• Drive product standardisation and rationalisation of all furniture, equipment, and instruments across departments and services.
• Promote consistency to support operational efficiency, streamline maintenance and training requirements, and enable long‑term sustainability of hospital operations.
• Monitor end‑to‑end F&E procurement and delivery activities, including order placement, delivery, installation, commissioning, testing, and handover.
• Work closely with clinical, operations, facilities, procurement, and vendors to ensure readiness milestones are achieved in line with ramp up readiness plan.
• Track furniture and equipment budget utilisation and ensure alignment with approved budgets, timelines, and readiness plans, highlight variances or risks early, and support decision‑making to maintain financial and operational control.

Job Requirements

• Bachelor's degree in healthcare administration, Business Management, Engineering, or related discipline.
• Professional certifications in project management will be advantageous.
• Minimum 8-10 years of relevant experience in hospital operations or strategic planning.
• Prior involvement in hospital operational planning, service readiness or system implementation will be advantageous.
• Agility in problem solving and comfortable working in a dynamic environment.
• Strong project management skills and possess related experience in coordinating complex initiatives.
• Good written communication skills, particularly in drafting clear, concise meeting minutes and approval papers.
• Possess strong interpersonal skills to engage and coordinate effectively with stakeholders.
• Proficiency in use of common office productivity and AI tools (e.g. Word, Excel, PowerPoint, Access, Co-pilot etc).