Description and Requirements
Key Responsibilities
Programme Delivery
. Own and maintain the integrated programme plan across all phases and workstreams.
. Define and control project milestones, dependencies, resources, deliverables and acceptance criteria.
. Drive delivery across ITSM, ITOM, AIOps, systems integration, security, compliance, datacentre operations and network management.
. Coordinate internal teams, platform vendors, system integrators, subcontractors and specialist technology partners.
. Manage the programme through mobilisation, design, build, testing, go-live, stabilisation and transition to operations.
. Ensure the solution can scale from the initial deployment to the full NDP1 facility without avoidable redesign.
. Monitor delivery progress and take timely corrective action where milestones, quality or costs are at risk.
Governance and Reporting
. Establish the project governance structure, meeting cadence, reporting standards, decision forums and escalation paths.
. Provide weekly RAG reporting covering schedule, milestones, risks, issues, dependencies, decisions, resources and financial status.
. Maintain the project risk, issue, action, dependency, assumption and decision registers.
. Ensure all actions have clear owners, target dates and escalation points.
. Operate formal change control for variations to scope, schedule, cost, design or contractual deliverables.
. Prepare concise management updates, steering committee materials and decision papers.
. Escalate material delivery risks early, supported by clear impact assessments and recommended actions.
Technical and Integration Coordination
. Work with solution architects and technical leads to coordinate delivery across ITSM, CMDB, Discovery, AIOps, observability, orchestration, SecOps, GRC and network-management capabilities.
. Coordinate integrations with BMS, DCIM, NVIDIA UFM, SIEM/SOAR, identity services, observability tools, network platforms, DWDM and subsea monitoring systems.
. Ensure architecture documents, interface specifications, data flows, security controls and operational procedures are reviewed and approved.
. Track infrastructure readiness, access requirements, environment provisioning, data availability and third-party dependencies.
. Facilitate the resolution of cross-workstream design and integration issues.
. Ensure technical decisions are documented, communicated and implemented consistently across the programme.
Testing, Acceptance and Operational Readiness
. Own the master testing and acceptance schedule across FAT, SIT, SAT, UAT, performance, failover and security testing.
. Define test entry and exit criteria, defect-management processes and approval requirements for each phase.
. Ensure requirements are traceable to test cases, evidence and acceptance outcomes.
. Coordinate the resolution of defects and security findings before production release.
. Manage operational-readiness reviews covering runbooks, monitoring, support arrangements, escalation procedures, documentation and training.
. Ensure each contractual milestone is supported by complete acceptance evidence and formal sign-off.
. Coordinate cutover, go-live and stabilisation activities, including rollback and contingency planning.
Commercial, Vendor and Resource Management
. Manage project budgets, forecasts, resource plans, procurement dependencies and commercial milestones.
. Track vendor and subcontractor performance against agreed scope, timelines, service levels and quality standards.
. Validate that scope changes and additional effort are supported by documented impact assessments and approvals.
. Coordinate named project resources and ensure replacement personnel meet the required qualifications and experience.
. Support commercial discussions relating to implementation, licensing, training, warranty and Day 2 support.
. Confirm that deliverable acceptance aligns with contractual payment milestones.
. Maintain clear accountability across all vendors and workstreams.
Security, Compliance and Data Sovereignty
. Ensure project delivery incorporates applicable requirements under MAS TRM, MTCS SS584, ISO/IEC 27001, PDPA and NDP1 data-sovereignty controls.
. Coordinate security reviews, penetration testing, vulnerability remediation, audit evidence and compliance sign-offs.
. Ensure operational data, logs, access controls and integrations comply with approved residency, encryption and identity-governance requirements.
. Work with security and compliance specialists to maintain audit readiness throughout the programme.
. Ensure critical and high-severity findings are resolved within the agreed timelines before go-live.
Knowledge Transfer and Transition
. Ensure knowledge-transfer, training and handover activities are planned as part of the overall delivery schedule.
. Coordinate the development and approval of operating procedures, support runbooks and technical documentation.
. Confirm operational teams are trained and ready to support each phase before handover.
. Manage the transition from project delivery into warranty and Day 2 support.
. Ensure open risks, issues and actions are formally transferred to the relevant operational owners.
Key Deliverables
. Integrated programme plan and milestone baseline.
. Project governance and stakeholder communication plan.
. Weekly project status reports and steering committee materials.
. Risk, issue, action, dependency, assumption and decision registers.
. Change-control register and impact assessments.
. Resource plan, budget tracker and vendor-deliverables register.
. Design, testing, cutover and operational-readiness plans.
. Acceptance and sign-off evidence for each project phase.
. Knowledge-transfer, training and Day 2 transition plans.
. Project closure report, lessons learned and outstanding-action handover.
Qualifications and Experience
Essential
. Bachelor's degree in Information Technology, Engineering, Computer Science, Business or a related discipline.
. At least 10 years of project or programme management experience.
. Proven experience delivering complex enterprise technology, infrastructure or datacentre programmes.
. Demonstrated experience managing multiple vendors and concurrent application, infrastructure, network, security and integration workstreams.
. Strong experience across the full project lifecycle, including planning, design, implementation, testing, cutover and transition to operations.
. Proven ability to manage schedules, budgets, resources, risks, dependencies, changes and executive reporting.
. Experience managing formal testing and acceptance processes, including SIT, UAT, security testing and operational-readiness reviews.
. Strong stakeholder-management skills across technical teams, operations, security, finance, procurement and senior management.
. PMP, PRINCE2 Practitioner or equivalent recognised project-management certification.
. Excellent written and verbal communication skills in English.
Preferred
. Experience delivering ITSM, ITOM, AIOps, CMDB, observability or service-operations platforms.
. Experience in datacentre, critical infrastructure, telecommunications, cloud or managed-services environments.
. Familiarity with ServiceNow, OpenText, BMC, Broadcom or comparable enterprise service-management platforms.
. Understanding of integrations involving BMS, DCIM, SIEM/SOAR, identity services, network monitoring and infrastructure automation.
. Exposure to optical transport, DWDM, subsea cable or cross-border network programmes.
. Knowledge of MAS TRM, MTCS SS584, ISO/IEC 27001, PDPA or comparable regulatory frameworks.
. ITIL 4 Foundation or higher certification.
. Experience managing programmes across Singapore and Indonesia, including onshore and offshore delivery teams.
Technical Knowledge
The role does not require hands-on engineering expertise across every platform. However, the candidate must be able to understand technical dependencies, challenge delivery assumptions and translate technical issues into clear business decisions.
Working knowledge should include:
. ITSM processes, CMDB, Discovery, event management and service operations.
. AIOps concepts, including anomaly detection, event correlation, root-cause analysis and automation.
. Enterprise integration patterns, APIs, middleware and data-flow governance.
. Infrastructure, network and security architecture in high-availability environments.
. Datacentre systems, operational technology and monitoring integration.
. Testing, release, cutover, disaster recovery and operational-readiness practices.
. Information security, audit, data residency and regulatory-control requirements.
Core Competencies
. Strong ownership and delivery discipline.
. Ability to bring structure to complex and fast-moving programmes.
. Strong planning, organisation and prioritisation skills.
. Sound judgement and confidence in escalating material risks early.
. Clear and concise communication suitable for both technical and executive audiences.
. Strong vendor, commercial and stakeholder-management capability.
. Ability to influence teams without direct authority.
. Calm and decisive leadership during critical issues and go-live activities.
. Attention to detail while maintaining focus on overall programme outcomes.
Working Arrangements
. Singapore-based and available to attend stakeholder and delivery meetings in person.
. Travel to NDP1 in Batam may be required for workshops, testing, cutover and go-live activities.
. Flexibility to support planned out-of-hours activities and critical delivery events.
. Full-time assignment to the programme, particularly during the core implementation phases.
Success Measures
. Programme milestones delivered against the approved scope, schedule and budget.
. Risks, dependencies and decisions identified early and managed through effective governance.
. Phase acceptance completed with the required quality, security and operational-readiness evidence.
. Effective coordination across vendors and technical workstreams, with no unmanaged integration gaps.
. Accurate, concise and timely reporting to project sponsors and steering committees.
. Successful knowledge transfer and controlled transition into Day 2 operations.
. Strong stakeholder confidence in the programme's delivery, governance and readiness.
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