Manager of Customer Success

About the Company

We are working with high growth, listed Digital Technology Company to seek for a Customer Success Manager.

About the Role

Join a listed firm. Salary up to 6K, Var Bonus (2 payout per year). Experience in Client Onboarding and Product Adoption is key.

Responsibilities

• Perform customer success duties and operational support required for local and international customers.
• Taking over customers who have completed the onboarding phase and enhance usage for adoption.
• Developing a Trusted Advisor relationship with customer stakeholders, demonstrate achieve full business value.
• Focus on overall product adoption, identify growth opportunities, and potential risks within the customer's portfolio.
• Conduct periodic meetings for confirmation of operation status and area of improvement.
• Propose improvement of functions/services to the Product Development Department based on customer feedback.
• Support product promotion by delivering product value to customers as new functions are being released.
• Create and communicate case studies and customer references to support sales activities, improving existing processes to better serve the customers.
• Based on those best practices and success cases, educate the customer and employee through direct interaction, webinars, and events.

Qualifications

• Experience in the B2B consultation sales industry.
• Post-sales support experience in the SAAS/ IT/ Digital/ Consultancy. Others are welcome to apply.
• Corporate customer consultation experience (solution sales).
• Customer support and operation experience by using systems such as Salesforce, Gainsight.
• Proficiency in Japanese is an added advantage.
• Project management experience and/or account management experience is added advantage.

Required Skills

Experience in the B2B consultation sales industry, post-sales support experience in the SAAS/ IT/ Digital/ Consultancy, corporate customer consultation experience (solution sales), customer support and operation experience by using systems such as Salesforce, Gainsight, proficiency in Japanese, project management experience and/or account management experience.

Preferred Skills

Proficiency in Japanese is an added advantage, project management experience and/or account management experience is added advantage.

Pay range and compensation package

Salary up to 6K, Var Bonus (2 payout per year).

Equal Opportunity Statement

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