Cross-functional Collaboration, Account Management, Stakeholder Management, Knowledge of Elsevier’s products and services

SFDC, AI tools, Gainsight

mobile applications, Hubspot, software workflows, Salesforce, product troubleshooting, CRM Tools, cloud platforms, cloud-based technical solutions, SaaS products

product adoption , Customer Success, CRM Tools, data-driven approach, upsell, cross-sell, Account Management, Retention

product lifecycle management, data analysis tools, risk management principles, customer support systems, sanctions screening processes, project management tools

Data Management, Change Management, Project Management, Technical Support, Data Analysis, Program Management

project leadership , Solutions Architecture, Mulesoft, Technology Consulting, Salesforce, SaaS platform

roaming , Customer Success, Apis, Saas, Service Delivery, Iot, Partner Management, Incident Management, Customer Data Analytics, Service Governance, Provisioning, Connectivity Management Platforms, Connectivity, AI-enabled capabilities, Technical Account Management

Saas, Financial Data