Job Description:
About NUS Care Unit
Housed under the Office of the Provost, the NUS Care Unit is a specialist in-house provider of trauma-informed care to both staff and students of the campus community at large. We specialize in providing high-level support and care for survivors of sexual misconduct in their journey of recovery.
We are looking for a Manager to join the NUS Care Unit in providing high-level support and care for victims of sexual misconduct in their journey of recovery. The Manager is primarily responsible for the front desk duties, both telephone and face-to-face, and will greet walk-in clients and arrange for same day consultations with the on-duty Care Managers. The incumbent will also manage the case management software.
Job Description
Optimize service delivery channels and enhance client experience
- Perform front desk duties that include scheduling of client's appointments, administering walk-in clients, managing telephone calls and handling of enquiries and providing programme information
- Ensure protection of client identities and privacy by closely monitoring the inflow and outflow of clients and internal and external visitors
- Provide direct access for clients reaching out to NCU through the various contact channels - walk-in services, confidential help form, 24-hour helpline and help email, by channelling queries to appropriate on-duty Care Managers within the same day
Connect with team members to provide Unit-level support
- Assist in the handling of related financial/ administrative matters
- Provide office and administrative support to Care Lead/ Care Managers
Carry out day-to-day responsibilities in aid of Unit operations
- Screen all incoming letters, calls and emails
- Coordinate, liaise and assist with the planning and organising of Unit's meetings with both internal and external parties
- Prepare and submit all local and overseas expenses and claims
- Maintain payment records and being responsible for prompt processing of invoices
- Administer role-based email account to ensure information, enquires and requests are promptly disseminated and handled
- Contribute to programmes and outreach efforts aimed at raising awareness about sexual misconduct
- Perform any other duties as required by the Unit
Manage case management software and generate caseload dashboards
- Management of Case Management software used for case documentations
- Identify, analyze, and interpret trends or patterns in complex data sets, and present findings as visualizations and reports
- Provide reports and generate dashboards regularly
Qualifications
Education and experience
- Diploma or Bachelor's in any discipline, Social Work, Counselling, Psychology or related field is a plus
- 4 years of working experience is preferred
Other
- Knowledge in front line duties and work experience in an education/ college environment serving faculty, staff and students is a plus
- Excellent inter-personal, empathy and communication skills (verbal and written)
- Commitment to confidentiality
- Confidence in handling staff members, which may include senior level executives and faculty is a plus
- Computer savvy, proficient in MS office, especially Excel and Word
More Information
Location: Kent Ridge Campus
Organization: Office of the Provost
Department : NUS Care Unit
Employee Referral Eligible:
Job requisition ID : 31296
