Manager, IT Configuration Management IT Service Transition

About the Job

The IT Service Transition, IT Configuration Management Manager is a specialist at managing parts of IT Assets and Configuration within Great Eastern, ensuring the accuracy, consistency, integrity and compliance with internal policies.

• Conducts and maintains the System Criticality Questionnaire (SCQ) process.
• Establish and document work processes according to best practices and standards for configuration management database (CMDB) and ensure data accuracy and alignment with SCQ ratings and IT Assets.
• Collaborate with stakeholders to ensure integration of CMDB information with Incident, Problem and Change management process.
• Support IT Asset management policies, procedures and standards.
• Support regular audit to ensure compliance and accuracy.
• Support Annual Business Continuity Exercises.
• Champion culture and conduct behavioral expectations within the Department/Division
• Ensure compliance with IT policies and contribute to risk culture and audit participation

We are looking for people who

• A Bachelor's Degree or Professional Degree in Computer Science / Information Technology or equivalent.
• At least 2+ years of relevant experience with IT Asset Management.
• Strong understanding of IT compliance, audit processes, and risk management.
• Excellent coordination and communication skills with vendors and internal teams.
• Proficient in documentation and process mapping.
• Experience working with multiple teams (business, IT application and infrastructure teams) for IT Asset Management and CMDB processes.
• Experience with MicroFocus Asset Management and ServiceNow CMDB is a plus.
• Demonstrates alignment with the organisation's core values through expected behaviours.
• Knowledge of generative AI for IT operations (e.g., automated change plans, anomaly detection).
• Self-driven with a positive attitude and strong leadership skills to champion for culture change management initiatives within IT and with interfacing Business stakeholders.
• Strong and factual communication skills and able to manage situations/conflicts and influence others.
• Good analytical skills and a creative approach to problem solving and provide options and solutions.
• Excellent leadership and stakeholder management abilities.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.