Manager, Integrated Ops Center, 12 hrs shift

Job Description

The Integrated Operations Centre (IOC) is a new Smart facility set up under the Division of Campus Emergency and Security, University Campus Infrastructure.

The IOC leverages on cutting edge technologies to provide first level response to functions spanning across safety and security, facilities management, retail and dining, transport, housing, MICE, sustainability, and emergency preparedness.

The IOC Centre (Operations) Commander will play a key role in ensuring the efficient operations of the IOC. You will be part of the pioneer team delivering operational success for the IOC.

Job Description

Ensure the smooth operations of the IOC and your duty team during each shift

Monitor Campus Infrastructure operations using various IOC tech systems, spanning safety and security, facilities management, retail and dining, transport, housing, MICE, sustainability, and emergency preparedness

Provide instructions and guidance to IOC Specialists to manage, de-conflict and resolve issues

Ensure correct implementation of operating procedures and plans

Monitor performance of IOC systems and service providers

Coordinate and work with frontline staff, management, business units, contractors and service providers

Perform weekly reporting and data analytics

Assist in the review and implementation of SOPs concerning IOC and its related functions

Assist in the recruitment, training and development of IOC Specialists

Assist the Head of IOC to identify areas of improvements to the IOC systems and procedures

Assume the role of Site Incident Commander where appropriate

Qualifications

Basic Degree

More than 5 years of working experience, with experiences in leading and managing teams

Experience in facilities management operations is beneficial

Must be able to work 12 hour shifts on a Day/Night/Off/Off cycle

Proficient in MS 365, specifically Word, Excel, PowerPoint and Teams

Proficiency in BI, AI and Automation tools (i.e. Power BI, Power Automate) is beneficial

Ability to communicate effectively with all levels, from peers to management to operational staff

Customer oriented with the ability to adapt and respond to different situations

Analytical and able to prepare reports, documentation and dashboards

Confident in presenting to management

Possess operational acumen and ability to think on the feet

Excellent problem solving and troubleshooting skills

Able to multi-task, prioritize and manage time effectively

Security Ops Centre (SOC) experience not mandatory, requisite training will be provided

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Emergency & Security

Employee Referral Eligible: Yes

Job requisition ID : 22927