Responsibilities Overview
Oversees the full spectrum of Human Resource (HR) operations and strategy. Plays a lead role in managing organisational change, building talent capabilities, enhancing employee engagement, and ensuring regulatory and operational excellence in support of business goals. This role manages a team responsible for delivering key HR functions across the organisation.
Responsibilities:
Organisational Change & Culture
- Partner with leadership and departments to support workforce planning and business transformation initiatives.
- Provide strategic counsel and execution support for structural changes, process redesign, and transition planning.
- Lead and implement change management strategies to ensure smooth adoption and alignment with organisational direction.
- Champion internal communication during change, and actively manage employee experience through transitions.
- Oversee the end-to-end performance management cycle and support managers in driving a high-performance culture.
- Align KPIs and performance frameworks with strategic objectives.
- Facilitate performance dialogues, reviews, and improvement plans.
Talent Acquisition & Workforce Planning
- Manage the recruitment and onboarding of all staff; personally handle senior-level hiring.
- Work closely with department heads to forecast manpower needs and support succession planning.
- Ensure recruitment strategies are aligned with business growth and transformation.
- Enable and implement flexible staffing models, including cross-deployment across functions or roles, to meet dynamic business needs.
Learning & Capability Development
- Develop and implement comprehensive training roadmaps for all staff.
- Identify skills gaps and growth opportunities to build organisational capabilities.
- Support continuous learning and leadership development programmes.
- Support the upskilling and re-skilling of the ageing workforce to ensure relevance and meaningful participation.
- Promote lifelong learning as a core aspect of workforce development.
Rewards & Payroll
- Review and maintain competitive salary structures and grading benchmarks using market data.
- Oversee payroll management for Non-Management to Manager levels; ensure accuracy and timeliness.
- Budget and forecast HR-related costs; present workforce insights during P&L discussions.
- Manage insurance programmes and employee benefits schemes.
Employee Engagement & Relations
- Develop and execute employee engagement strategies and staff welfare activities to enhance morale, collaboration and retention.
- Coordinate initiatives aligned with the company's social, environmental and philanthropic commitments.
- Manage disciplinary procedures, conflict resolution, and grievance handling with fairness and discretion.
- Review and implement HR policies that support scalability, compliance and evolving workplace needs.
- Ensure adherence to statutory employment regulations and internal standards.
- Support internal and external audits of HR operations.
- Maintain awareness of and manage applicable and available government support programmes, grants, wage support schemes, and national HR initiatives to enhance workforce sustainability.
HR Systems & Operations
- Oversee the efficient running of HR Information Systems (HRIQ) and ensure data integrity.
- Manage the overall HR services to subsidiaries.
- Ensure timely reporting, data analysis, and continuous process improvements.
Corporate Administration
- Oversee Corporate Office Administration and manage front-of-house reception.
- Ensure administrative functions run smoothly and contribute to a professional workplace environment.
Qualifications:
- Degree in Human Resource Management or Business Administration
- 5 to 7 years of HR experience, with minimum 3 years in a supervisory role
- Familiarity with Singapore's labour regulations and HR best practices
- Experience leading through change in a dynamic environment, not necessary in retail
Key Competencies:
- Strategic thinker with strong commercial acumen
- Skilled in change facilitation and stakeholder engagement
- Strong interpersonal, influencing, and communication abilities
- Agile, hands-on, and effective in dynamic settings
- High levels of integrity, emotional intelligence, and discretion
- Committed to continuous improvement and professional excellence
