Job Purpose
Key purpose of Incumbent is to provide case management of High Net Worth (HNW) cases for all channels (Agency, Financial Advisers, Bancassurance, Brokers), including the fulfilment process for Agency financing submissions. You will participate and assist the Lead in projects related to process improvements as and when required. The incumbent will report to the Lead of Case Management.
The Job
- Responsible for Case Management across various distribution channels
- Prelim Submissions: Co-ordinate prelim enquiry submission and ensure fast turnaround for requirements gathering
- Formal Submissions: Co-ordinate submission of formal applications, ensuring completeness of submission documentation & receipt of the hardcopy proposal pack
- Provide timely updates re Letter of Conditional Acceptance (LCA) and Standard Letter of Query (SLQ)
- Handle queries related to submitted preliminary and formal cases
- Provide regular & timely pending cases update to the distribution platform (BDMs and Distribution Reps)
- Any other tasks and duties assigned by the Team Lead or Head of Department
- Facilitate premium financing applications as part of case management
- Track and maintain agreed Turnaround times for all HNW submissions and financing applications
- Preparation of regular reports on financing submissions and Cash Surrender Values (CSVs) for all financing partners
- Support department Business Continuity Management activities and meet Compliance requirements for business continuity planning
- Coordinate and liaise with internal stakeholders on Audit/ Compliance Reporting
- Update, maintain and organize HNW Client Management Standard Operating Procedures (SOPs)
- Participate in processes review with internal department and external distributors / partners and find resolutions to improve the current processes.
- Develop people management skills as part of career development
- Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices.
Our Requirements
- At least 2-4 years of relevant working experience in the insurance sector
- Middle Office or HNW operations experience is preferred
- Proficient in Microsoft Office Applications (Excel, Powerpoint & Word)
- Self-motivated, committed and possess initiative and drive in the job
- Meticulous and able to work independently
- Good team player with strong interpersonal and communication skills
- Ability to work with multiple channels
- Problem solving skills and business acumen
- High level of integrity, takes accountability of work and good attitude over teamwork.
- Takes initiative to improve current state of things and adaptable to embrace new changes.
About Great Eastern
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.
The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.
Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
