Manager, Group Data Product

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit

PURPOSE

• To support the refreshed Digital Strategy focusing on AI and Modern Data Platform, a data product manager is needed to oversee the development and launch of new data/AI products and features that meet the needs and expectations of customers and the business.
• This role involves working closely with the data engineering, product design, marketing, and distribution teams to define the data product vision, strategy, roadmap, and requirements.
• This role will conduct market research, user feedback, and data analysis to validate and prioritize product decisions and measure product performance. Additionally, he/she will be responsible for the Group data office key program operation and coordination.

KEY ACCOUNTABILITIES

• Foster a collaborative environment by working closely with cross-functional teams, including engineering, design, marketing, sales, and customer service.
• Facilitate regular team meetings and workshops to ensure alignment and effective communication.
• Encourage knowledge sharing and best practices among different markets
• Promote a culture of innovation, creativity, and continuous improvement within the team.
• Collect business requirements, create and manage the product backlog, and prioritize features based on business value and customer feedback.
• Manage the end-to-end project cycle, including developing business cases/charters, project plans, timelines, resource mobilization, cost and benefit analysis, risk mitigation, execution monitoring, and progress reporting/communication.
• Allocate resources effectively to ensure the data product development and operation success.
• Coordinate and lead product launch and go-to-market activities with the marketing and sales teams.
• Monitor data product operation progress. Analyze and report product performance, user behaviors, and feedback using various tools and metrics.
• Continuously test, iterate, and improve the product based on user feedback and data insights, to ensure timely completion and business value generation.

QUALIFICATIONS / EXPERIENCE

• Bachelor's / master's degree or equivalent experience.
• 5+ years of experience with data product, business intelligence, data API or real time decision engine development
• Expert in managing business intelligence tools and grasp of data visualization best practices.
• Strong project management experience
• Good experience of PCD and UX/UI design
• Experience with Agile development and operation.
• Good business acumen. Demonstrated track record of translating unstructured business requirements into product features that deliver business impact.

KNOWLEDGE & TECHNICAL SKILLS

• Strong knowledge of the product development lifecycle and agile methodologies.
• Good understanding of AI/GenAI technologies and keen to leverage them in changing the way people feel about insurance.
• Excellent communication, presentation, and interpersonal skills.
• Technical acumen and understanding data pipelines, warehousing, ETL processes and data governance.
• Ability to understand business pain points and design solutions to help the business resolve the issues.
• Ability to work effectively with cross-functional teams and manage multiple projects and stakeholders.
• Ability to think strategically and creatively and solve complex problems.
• Ability to conduct market research, user research, and data analysis using various tools and methods.
• Passion for building user-centric and innovative products that create value for the customers and the business.