Manager, Global Infrastructure Operations

Job Description

This role has a global domain and is responsible for providing the technical

support / expertise for all of APLL's IT platforms, systems and applications such

as LSS+, WMS as well as enterprise, regional / local apps. This role works

closely with the teams internally in the implementation of new technology /

projects, and externally with vendors for project execution and management of

services support, whilst having to balance between regular business operations

activities, resource and skills constraints.

Responsibilities

Technical Support and Services

• Manage, maintain and improve all APLL's IT platforms, systems and
  
  

applications globally i.e. ACSR (more than 10 interfaces), LSS+,WMS, 25-30

enterprise applications, 10-12 regional / local applications.

• Provides technical expertise to support the IT enterprise in areas such as
  
  

network hosting, infrastructure applications, cloud and cybersecurity.

• Ensure security management i.e. awareness, threat detection and protection
  
  

and resilience improvements.

• Perform integration review/design and enhancement on all infrastructure
  
  

related services.

• Responsible for the IT Service Management in term of service level agreement
  
  

(SLA), performance, incident management, change management etc.

• Ensure on budget / on time / on requirements delivery of the Planning Tool, IFS
  
  

platform, modernisation projects (SDWAN / Datacenter /Cloud Ops) and

automation projects (CFS / CLS / TMS / FIN / HR).

• Ensure IT spend at or below budget i.e. +/-2% variance on overall budget; 1%
  
  

of efficiency savings delivered.

• Ensure all IT operational activities are conducted with adherence to SLAs with
  
  

no significant business disruptions.

Support Business Operations

• Work closely with the procurement team to support all procurement activities
  
  

which includes responding to RFQs and negotiation, bringing onboard key IT

specialist advice / expertise / insights.

• Work closely with teams internally on the implementation of new technology /
  
  

projects, whilst having to balance between regular business operations activities,

resource and skills constraints, based on key business issues / projects that are

aligned to the overall strategic direction of APLL. 2 key internal clients are the

Field IT and Applications teams.

• Manage requirements and performance of external vendors such as Microsoft,
  
  

Oracle , Informatica, Actuate, webfocus, IBM, DXC, CTC, Infosys etc.

Organizational Capability Building and New Technology Roll-Out

• Evaluate the capabilities of staff within the IT team to identify gaps and
  
  

prioritize development / improvement activities.

• Identify and build the skills / capabilities needed to meet the current and
  
  

emerging business needs in line with changing business environment.

• Remain up-to-date with new technology trends in the industry, and enable team
  
  

members with these new technical requirements through teaching / training.

• Identify and enable team with critical behavioural soft skills such as
  
  

communication, negotiation and customer orientation to support procurement

activities.

• Oversee adoption of agile product management and DevOps framework across
  
  

I T.

• Refresh and enhance technology areas including database and Middleware
  
  

Cloud.

Support Growth and Innovation

• Work towards end to end visibility across platforms with DataGuaranteed
  
  

designed and delivered.

• Streamline services, sales and operations by delivering on digital capabilities
  
  

(RPA / Analytics / CX).

• Ensure successful onboarding of new business and maximum support for
  
  

existing business. Support 5% CAGR.

Performance and Team Management

• Lead capability building for the team to ensure the team has the right skills to
  
  

deliver against current and emerging requirements (e.g, speed and quality of

resolutions)

• Provide opportunities for development to staff within own team
  
  

Qualifications

Knowledge on all infra related domains like Database, Middleware, Dev Ops,

Cloud, EDI, API etc.

Managerial Experience

More than 12 years in a management role with experiences in management and

execution of projects, team management and senior stakeholder engagement.