Manager - General Insurance (Personal Lines) Claim

You will be handling insurance claims assessment under the travel claims, health and personal accident plan. You will also be given the opportunity to be part of an exciting team with involvement in service excellence initiatives and projects to improve the claims experience.

• Determining policy coverage, establishing proof of loss and ensuring proper documentation of claims travel, health and personal accident plans within the required service standards and ensure that claims are paid accurately and promptly
• Collect accurate information and documents to proceed with a claim
• Handle claim appeals and investigation and get advice from external specialists such as loss adjustors on complex cases.
• Get involved in loss adjusting activities and legal discussions relating to settlement
• Issue PAC for maid and foreign workers policy
• Assist supervisor on medical evacuation cases
• Deliver excellent service and enhance customer and distribution channels relationship management
• Review claims processes and participate in process improvement projects, initiatives and system enhancement for the department, including establish claims best practices
• Guide and train a team of claims handlers
• Ensure compliance with internal and external regulatory and legal matter.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• Any other ad-hoc projects assigned by supervisor
• Degree or Professional Insurance Certificate with at least 5 year of relevant accident and health claims experience
• Customer-centric and meticulous with the ability to work under pressure
• Strong analytical, written and communication skills
• A team player
• Good business acumen with long term vision
• Excellent interpersonal skills to effectively communicate with all stakeholders
  
  

How You Succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
  
  

Who We Are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To All Recruitment Agencies

Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Work Locations

SG-GE Centre

Job

Claims