This role will oversee the day-to-day operations of the lounge and ensure an exceptional experience for all visitors. This role goes beyond front-of-house duties, encompassing vendor management, event coordination, operational upkeep, and administrative responsibilities. The position requires strong organizational skills, attention to detail, and the ability to lead and supervise contracted and partner staff to maintain high standards of hospitality and service.
Key Responsibilities
- Lounge Operations & Vendor Management
- Supervise and guide contract staff to ensure smooth lounge operations and adherence to service standards
- Liaise with vendors regularly to ensure food & supplies are sufficient for lounge operations
- Manage ordering and receiving of goods to maintain lounge upkeep (e.g., magazine subscriptions, water dispenser filters, scent refills, coffee capsules)
- Event Coordination
- Coordinate, and provide logistical and on-the-ground support for events
- Ensure all event-related requirements are met, including space setup, F&B, speaker arrangements and guest experience
- Administrative & Financial Management
- Manage appointments/ reminders/ confirmations/ appointment tracking and rescheduling
- Prepare and process Expense Approval Forms (EAF) and handle billing-related matters
- Maintain accurate records of invoices and payments for lounge-related services
- Manage the lounge booking email inbox: reroute inquiries, escalate issues, and handle bookings promptly
- Inventory & Asset Management
- Track and manage inventory of gifts, parking coupons, and other lounge assets
- Ensure proper safekeeping and documentation of all items
- Contract Staff Performance & Compliance
- Conduct monthly performance reviews for contract staff assigned to the lounge
- Implement appropriate processes for servicing customers/visitors in a customer-centric manner, in accordance with Good hospitality Industry Practice.
- Maintain site-wide knowledge of building facilities, meeting room locations, special events, and surrounding amenities relevant to the role.
- Has strong organizational and multitasking abilities
- Is an excellent communicator and interpersonal skills
- Is able to lead and supervise staff effectively
- Is calm, pleasant, and has a professional demeanor under pressure
- Has proficiency in Microsoft Office and basic financial processes
How You Succeed
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who We Are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To All Recruitment Agencies
Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
Work Locations
SG-GE Centre
Job
Premier Wealth
