At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Sephora SEAs omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).Manager, Education, Sephora University Singapore We are looking for a highly motivated and strategic Manager, Education to oversee the development, localisation, deployment, and evaluation of contemporary retail education initiatives across Singapore to meet commercial business objectives. The ideal candidate will have a strong background in learning and development, ideally within the beauty retail sector, excellent leadership skills, and a passion for fostering learning and development within a commercial environment. You will shine here if you enjoy Education StrategyTranslating the regional Sephora University strategy for market deploymentCollaborating cross functionally with key stakeholders and aligning to priorities and business objectives Training Needs AnalysisConducting training needs analysis as/when required to stay updated on market skill level learning gaps of retail employeesIdentifying opportunities and devising targeted training interventions to bridge gaps Program ImplementationAdapting and implementing comprehensive education programs and initiatives (e.g. onboarding) for Sephoras retail employees, including Beauty Advisors and Store Management TeamsEnsuring that programs are engaging, effective, and aligned with Sephoras brand values and standards Learning TransferImplementing strategies to facilitate the transfer of learning on the jobEnsuring that employees are equipped with the necessary knowledge and skills required to perform their role Team Leadership Leading and managing a team of education specialistsProviding guidance, support, and professional development opportunities to ensure high-quality program delivery and transfer of learning Quality AssuranceMonitoring and evaluating the effectiveness of education programs and initiatives through assessments, feedback, and data analysisImplementing improvements and best practices to enhance program quality and impact Resource Management Overseeing the development and management of educational resources, including training materials, technology, and facilities Ensuring that resources are utilized effectively and efficiently Stakeholder ManagementCollaborating closely with Regional Sephora University TeamBuilding and maintaining strong relationships with key stakeholders in store teams, brand partners, and corporate partners both in country and regionCollaborating and communicating program goals, progress, and outcomes effectively Budget Management Forecasting and managing the education departments budgetEnsuring that financial resources are allocated appropriately and that programs are delivered within budget constraints Compliance and StandardsEnsuring that all educational programs and initiatives comply with Sephoras standards and policiesStaying informed about changes in industry regulations and best practices Innovation and Improvement Staying up to date on beauty trends and developments in adult education and retail industryIdentifying opportunities for innovation and continuous improvement in program design and delivery Reporting and DocumentationPreparing and presenting reports on program performance, outcomes, and impactMaintaining accurate records and documentation of program activities and achievements We would love to hear from you if you are/haveA bachelors degree in Education, Business, or a related field or a minimum of 10 years of experience in a similar roleProven experience in educational program management, curriculum development, and team leadership within the beauty or retail industryKnowledge of contemporary adult learning and development concepts, instructional design principles a must. Experience in digital and social learning preferredStrong beauty experience with an understanding of beauty products, trends, and techniques essentialExcellent leadership, communication, and interpersonal skills, including presentation and facilitation skillsEntrepreneurial and able to work in a fast-paced environment with numerous stakeholders, possesses the ability to listen and understand the needs of the client and stakeholders, translating those needs into educational focusesHands-on and solution-oriented with the ability to manage and lead others to do the sameClient-centric and possess a commercial mindset, has the demonstrated ability to drive business KPIs through team development Ability to think strategically and make data-driven decisions Strong organizational and project management skills to balance and prioritize Proficiency in using educational technology and software, has sound Office 365 skills Experience in budget management and resource allocation Knowledge of relevant industry regulations and standardsPassion for beauty and a commitment to fostering learning and development Here, you will find:Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
