Manager, Data & Analytics, APEC

POSITION SUMMARY

The Manager, Analytics Operations, RM Ops, APEC role will partner the Innovation vertical within the team and play a hands-on role in delivering data engineering and analytics/reporting projects that drive business insights and operational efficiency. This position focuses on managing the end-to-end lifecycle of analytics initiatives-from gathering requirements and designing data workflows to coordinating with external consultants/vendors for specialized solutions. The candidate will ensure projects are delivered on time, within scope, and aligned with business priorities. Familiarity and exposure to UI/UX principles and a strong understanding of cloud computing & AIOps will be beneficial for the candidate to effectively auditing of end products.

In addition, the candidate in this role will collaborate with the Director, Data Strategy in designing and implementing robust data pipelines, developing and optimizing ETL workflows, and ensuring data accuracy, consistency, and security across multiple systems. Responsibilities include integrating data from diverse sources, managing data transformations for analytics and reporting, and collaborating on data architecture improvements to support scalability and performance.

CANDIDATE PROFILE

Education & Experience

• Bachelor's degree from an accredited university in Business Administration, Computer Science/Information Systems, or a quantitative discipline (finance, operations research, economics, mathematics, statistics, etc.)
• Min 4-7 years of relevant professional experience demonstrating progressive career growth and a pattern of exceptional performance
• Preferred: Working industrial experience in Travel & Hospitality, F&B or Retail

Skills and Knowledge

• Demonstrate fluency and strength of expertise in:Programming languages (Python, etc.)Business intelligence tools (Tableau, Power BI)Data warehousing (Snowflake, Bigquery, SQL Server, etc.)Cloud computing (AWS, Azure, GCP)
• Familiarity with UI/UX principles for dashboard and reporting design and an understanding of AI Operations (AIOps)
• Demonstrates a strong analytical ability, with knowledge of financial analysis, quantitative analysis, statistical tools, economic concepts and predictive modeling
• Strong relationship and project management skills with the ability to independently manage multiple projects (data specifications, deadlines, and project requirements)
• Excellent command of the English language with interpersonal, written and oral communication skills and the expertise of developing corporate communication for senior leadership
• Ability to work both as a team member and a team leader to achieve results in a teamwork environment
• Strong organizational and time management skills and proven ability to handle multi-task assignments

• Strong passion and aptitude for the hospitality industry, with interests in the practical application of quantitative methods to support business strategy.

CORE WORK ACTIVITIES

1. Data Engineering & Infrastructure

• Oversee the design, development, and maintenance of scalable data pipelines and ETL processes.
• Ensure data quality, integrity, and security across multiple sources and platforms.
• Collaborate with IT and data teams to optimize data architecture for analytics and reporting needs.

2. Governance & Best Practices

• Implement and enforce data governance policies and standards.
• Drive continuous improvement in analytics operations through process optimization and adoption of best practices.
• Stay updated on emerging technologies and trends in data engineering and analytics.

3. Project Management

• Manage analytics projects end-to-end, including requirements gathering, planning, execution, and delivery.
• Act as the primary liaison between internal stakeholders and external consultants/vendors to ensure alignment on scope, timelines, and deliverables.
• Monitor project progress, mitigate risks, and resolve issues to ensure successful outcomes.

4. Vendor & Stakeholder Management

• Coordinate with third-party vendors for specialized analytics solutions, tools, and services.
• Negotiate terms/scope of work and ensure compliance with organizational standards.
• Communicate effectively with business leaders to translate business needs to project work scopes.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

• Driving for Results - Sets high standards of performance for self and/or others assumes responsibility for work objectives initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives utilizes differences to drive innovation, engagement and enhance business results and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

• Analysis-The ability to analyze and summarize detailed data and make recommendations. Included is the creation and maintenance of spreadsheets for storing data.Deductive Analysis-Interpreting numeric information within the context of business problems, accurately and/or appropriately combining available data for computation or interpretation.Inferential Analysis-Using trends and analysis to predict or project beyond presented information, making business-related decisions on the basis of available data, forming recommendations based on interpretation of data.Computer Skills-The willingness to learn and ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs and analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

• Reading Comprehension - Understands written sentences and paragraphs in work related documents.

• Writing - Communicates effectively in writing as appropriate for the needs of the audience.