Company Overview
D CUISINES PTE. LTD.
Job Summary
Lead and manage daily restaurant operations to drive business growth, ensure compliance, and deliver exceptional customer experiences in a dynamic F&B environment.
Responsibilities
- Oversee daily restaurant operations including opening and closing procedures to ensure smooth and efficient functioning
- Enforce compliance with health and safety regulations to maintain a safe environment for staff and customers
- Manage inventory by ordering supplies proactively to prevent shortages or excess stock
- Maintain cleanliness and organization across dining areas, kitchen, and storage to uphold store standards
- Cultivate a welcoming, customer-focused atmosphere and resolve customer complaints promptly and professionally
- Analyze customer feedback and implement targeted strategies to enhance service quality
- Drive sales performance by achieving targets and managing the store budget effectively
- Monitor financial metrics such as revenue, expenses, and profitability, and adjust operational strategies accordingly
- Prepare and analyze financial reports to inform decision-making and meet financial goals
- Recruit, train, and supervise staff to ensure adherence to company policies and operational excellence
- Schedule staff shifts and manage payroll processes to optimize workforce productivity
- Conduct regular performance reviews, delivering constructive feedback and coaching to develop staff capabilities
- Foster a positive and productive work environment that motivates and retains employees
- Implement marketing and promotional initiatives to attract and retain customers and increase sales
- Coordinate special events and seasonal promotions to boost store visibility and revenue
- Manage social media presence and online reviews to enhance the store's reputation and customer engagement
- Ensure all food and beverages meet established quality and presentation standards
- Monitor kitchen and service areas to maintain hygiene and food safety standards consistently
- Conduct regular audits and inspections to verify compliance with company policies and regulatory requirements
