About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
As a member of the Computer Operations team, you will play a critical role in ensuring the seamless and continuous operation of the bank's IT systems across multiple platformsincluding Mainframe, AS/400, UNIX, and Windowswithin a 24x7 Command Center environment. This role demands strong attention to detail, the ability to work under pressure, and a commitment to maintaining high service availability in a mission-critical environment.
- Team Leader: Lead a team of 7-8 Operators, overseeing their daily operations, ensuring exceptions are promptly attended and escalated to corresponding support teams. Assist Ops manager on opportunities for improvement.
- Batch Operations: Track and manage scheduled batch jobs, ensuring timely execution and resolution of job failures conforming to the SLAs with business
- Incident Management: Represent IT Operations team on incident calls, answer questions, provide crisp updates when asked, assign Operators to assist with speedy resolution to ongoing incidents.
- First-Level Support: Conduct first-level diagnosis and resolution of system and batch issues before escalating to higher support tiers
- Collaboration: Quickly adapt to directions from management making sure the Operations staff follow them, collaborate professionally with service recovery and other support teams for faster resolution to issues.
- Documentation and Reporting: Maintain accurate operational logs, incident records, and shift handover documentation to support audit and compliance reviews.
Job Requirements
- Education: Degree or Diploma in Information Technology, Computer Science, or related field
- Experience: 5+ years of hands-on experience in IT operations or Command Center environment
- Leadership: 2 years of managing a team of 5 or more people with exposure to problem-solving, delegation of duties, providing periodic feedback to the team and motivating them
- Technical Knowledge: Familiarity with one or more of the IT systems - Mainframe, AS/400, UNIX/Linux, Windows
- Tools: Working experience in Microsoft Office (Excel, Word, PowerPoint)
- Language: Fluency in both spoken and written English
- Soft Skills: Good interpersonal skills, ability to work as a team player, and remain calm under pressure
- Shift Readiness: Willingness to work 12-hour rotating shifts following a structured pattern (e.g. three consecutive workdays followed by two days off, then two workdays followed by another two days off).
Additional Requirements
Develop, Engage, Execute, Role Type (GTO), Strategise, Work Experience Level for GTO CWF
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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