- This is a fully remote role
About the company
Paymonade delivers cutting-edge payment technology solutions worldwide, spanning 108 countries and territories. Supporting 38 fiat currencies, hundreds of payment methods, and a wide range of cryptocurrencies, our bespoke B2B technology equips you with intuitive tools for global internet payments. We offer effective crypto onramps and aiming to ensure a good user experience crucial for business scalability and profit maximization.
https://www.paymonade.tech/en/about
Responsibilities:
- Manage day-to-day operations of the Compliance Operations team covering KYC/KYB, EDD, Transaction Monitoring and Law Enforcement Requests.
- Set individual KPIs for team members and monitor delivery against targets.
- Allocate cases to ensure workloads are balanced and reviews completed on time.
- Track and report key team metrics (KYC/KYB volumes, EDD cases, TM alerts, etc.).
- Step into complex or high-risk cases where escalation or higher judgement is required.
- Review case quality and provide feedback, coaching and training to build capability.
- Identify and implement improvements to processes, tools and team efficiency.
- Maintain accurate operational records and support audits, partner reviews and regulator requests.
- Ensure escalation and case-closure procedures are followed properly and documented.
- Promote a culture of accountability, accuracy and continuous improvement across the team.
Requirements
- 5+ years experience in AML or Compliance Operations, ideally within fintech, payments or crypto.
- Strong working knowledge of KYC/KYB, EDD and Transaction Monitoring.
- Experience managing and developing a compliance operations team.
- Practical familiarity with tools such as Sumsub, ComplyAdvantage or similar systems.
- Confident analysing data to track performance and identify issues or trends.
- Clear and concise communication skills, both written and verbal.
- Good understanding of AML/CTF frameworks, particularly within the EU and comparable regimes.
- Detail-focused, organised, and comfortable working in a fast-moving environment.
- Pragmatic, proactive mindset with a focus on getting things done while maintaining standards.
