Manager- Client Success

Sr Manager - Client Success

What are we looking for

Foster positive and long term relationships with our customers as their primary point of

contact, ensuring continuity of existing revenue streams and identifying new streams to

upsell and cross-sell additional products and services opportunities, helping customers

futurify their business.

Job Responsibilities

1. Retain, manage, develop and grow existing client portfolio

2. Sustain business growth and profitability by maximizing revenue

3. Analyze customer data to improve overall customer experience

4. Hold product demonstrations, discuss & present services & solution offerings,

develop POC for customers and convert them into additional revenue streams

5. Improve onboarding processes.

6. Mediate between client and the organization

7. Handle and resolve customer requests and complaints

8. Minimize customer churn

9. Aid in product design and product development based on customer feedback.

Qualification

1. Excellent client management skills with 8-10 years of experience in client

interfacing roles and managing multiple clients across geographies.

2. Exposure to onsite-offshore delivery using various delivery models and IT

services

3. Passionate, persuasive, articulate Cloud professional capable of quickly

establishing interest and credibility

4. Extensive experience in project/program management, resource management,

scheduling, planning, deployment, support, and training

5. Experience in managing change requests and prioritization in a fast-changing &

agile environment

6. Excellent understanding of process management, improvement practices,

change management process, operation services

7. Experience managing multiple clients

8. Good communication and negotiation skills

9. Excellent articulation skills and should be a master of proactive communication

10.Should act as an efficient bridge between the client and the delivery team and

any other internal and external stakeholders

11. Should be able to create impressive reports for external and internal

stakeholders to manage the perception and raise timely escalation

About Searce

What is searce

Searce means a fine sieve & indicates to refine, to analyze, to improve. It signifies our

way of working: To improve to the finest degree of excellence, solving for better every

time. Searcians are passionate improvers & solvers who love to question the status

quo.

The primary purpose of all of us, at Searce, is driving intelligent, impactful & futuristic

business outcomes using new-age technology. This purpose is driven passionately by

HAPPIER people who aim to become better, everyday.

What we do

Searce is a modern tech consulting firm that empowers clients to futurify their

businesses, leveraging Cloud, AI & Analytics.

1. We are a category defining niche cloud-native technology consulting

company, specializing in modernizing (improve, automate & transform) the

full-scope of infra, app, process & work.

2. We partner with clients in their beyond x journey to drive intelligent, impactful &

futuristic business outcomes.

3. We are the most preferred tech partner of choice when it comes to solving for

better for the new-age tech startups & digital enterprises, leading disruption in

their industries.

4. Our Service Offerings: We offer Advanced Cloud, Data & App Modernization,

Cloud Consulting, Management & Improvement (DevOps, SysOps & Cloud

Managed Services), Applied AI & Analytics services.

5. As one of the top 5 niche full scope global partners for Google Cloud & a

preferred partner for AWS, we are the most preferred engineering-led tech

company of choice when it comes to solving complex business problems.