Manager, Business Process Excellence

Roles & Responsibilities:

1. Process Transformation

• Lead transformation initiatives from current-state review to implementation
• Maintain the transformation roadmap and report progress to management
• Design processes that can be reused across entities

2. Sales & Planning Processes

• Redesign order-to-cash, sales operations, and sales reporting processes
• Design one integrated planning process (S&OP), from sales planning to manufacturing planning
• Define planning KPIs such as forecast accuracy, plan adherence, and service level

3. Digitalization

• Convert process designs into business requirements for Internal Developed Software
• Work with IT through build, testing, and go-live, and lead user acceptance testing
• Define Power BI reporting requirements for sales and planning

4. Change Implementation & Adoption

• Lead rollout, training, and communication for new processes and tools
• Oversee SOPs, work instructions, and forms
• Track adoption after go-live and close gaps

5. Monitoring & Continuous Improvement

• Track process KPIs and benefits against baseline
• Audit process compliance and drive corrective actions
• Benchmark processes against industry best practice

6. Stakeholder Management

• Work with Sales, Planning, Procurement, Manufacturing, Finance, and IT across entities
• Run cross-functional workshops to agree on common ways of working
• Influence department heads to secure buy-in

7. Other Duties

• Other ad-hoc assignments as required by reporting superior

Qualifications & Requirements (Education, Experience, Skills, Knowledge etc)

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related discipline
• Minimum 2–4 years of experience in business process improvement, transformation, or digitalization
• Experience in sales, sales operations, or planning (sales planning and manufacturing planning) is strongly preferred, ideally in manufacturing or FMCG
• Knowledge of S&OP, demand forecasting, production planning (MPS/MRP), and order-to-cash
• Experience with ERP systems such as Microsoft Dynamics NAV / Business Central, SAP, or equivalent
• Experience writing business requirements for system projects
• Proficient in Microsoft Visio and Excel; Power BI is an advantage
• Multi-entity, multi-country experience is an advantage