The Assistant Manager / Manager, Quality Assurance is responsible for ensuring that the organisation maintains high standards of quality, compliance, and continuous improvement across all centres/ campuses.This role oversees certification processes such as ERF/EduTrust and SPARK and drives quality assurance frameworks aligned with regulatory and organisational requirements.
JobRole & Responsibilities
Quality Assurance & Compliance
- Lead and support centres/ campuses in achieving and maintaining ERF/EduTrust and SPARK certification
- Ensure compliance with ECDA, SSG, and relevant regulatory requirements
- Conduct regular internal audits, reviews, and gap analyses across centres/ campuses
- Develop, review, and implement quality assurance policies, SOPs, and frameworks
Certification & Documentation
- Support centres/campuses in preparing documentation and submission for ERF/EduTrust and SPARK certification
- Work closely with centre/campus leaders to ensure readiness for external audits and inspections
- Provide guidance and training to staff on compliance standards and certification requirements
Continuous Improvement
- Identify areas for improvement and drive quality enhancement initiatives across centres/campuses
- Analyse feedback, audit findings, and performance data to recommend improvements
- Support centres/ campuses in implementing best practices and maintaining consistent standards
Stakeholder Management
- Work closely with Principals, and HQ teams to align quality initiatives and compliance priorities
- Act as a key liaison with external bodies (e.g. ECDA and SSG) where required
- Provide advisory support to centres/campuses on regulatory and compliance related matters
Training & Capability Building
- Conduct training and workshops on quality standards, ERF/EduTrust and SPARK requirements
- Build capability within centres/campuses to sustain quality practices independently
Job Requirements
- Bachelor's degree in Early Childhood Education, Education, or related field
- Minimum 3-4 years of relevant experience in quality assurance, compliance, or centre leadership within the education sector
- Hands-on experience with SPARK and EduTrust certification is a must
- Strong knowledge of ECDA / SSG regulatory frameworks and requirements
- Experience in audit, documentation, and process improvement
- Strong stakeholder management and communication skills
- Detail-oriented with strong analytical and problem-solving abilities
