Manager / Assistant Manager, PW Mark Administration Office

The Progressive Wage Mark Administration Office (PWMAO) administers the Progressive Wage Mark (PW Mark) on behalf of the tripartite partners as part of Singapore's national effort to uplift the wages and well-being of lower-wage workers. The scheme recognises employers that meet progressive wage requirements, while the higher-tier PW Mark Plus recognises those that adopt progressive workplace practices to better support lower-wage workers.

The Manager / Assistant Manager will help increase adoption of these accreditations and deliver a trusted, seamless experience for employers. Working with MOM, employers, trade associations and teams across SBF, the incumbent will manage applications and outreach initiatives, translate policy requirements into practical processes, use data to improve programme outcomes, and help employers progress towards more inclusive and responsible workplace practices.

This role offers the opportunity to build experience across public policy, employer engagement, programme delivery and digital process improvement while contributing to a nationally significant accreditation. The incumbent will work with tripartite partners and businesses across diverse sectors, take ownership of defined initiatives, and see how employer insights and operational improvements translate into a stronger accreditation experience and wider adoption of progressive wage practices.

Job Responsibilities

1. Programme and Policy Support

• Support the review of PW Mark and Progressive Wage Model developments, research relevant workforce and industry trends, and translate findings into practical recommendations, programme materials and operating processes.
• Own the planning and delivery of assigned PW Mark and capability-building initiatives, including developing workplans, coordinating partners, tracking timelines and risks, monitoring deliverables, and conducting post-implementation reviews.
• Work with SBI and WDD teams to connect suitable employers to relevant workforce, workplace and capability-development initiatives, supporting employer progression towards progressive human capital practices, stronger workplace outcomes, and better wage, skills and career opportunities for workers under the Progressive Wage Model.

2. Employer and Stakeholder Engagement

• Partner with MOM, TAFEP, TACs, employers and ecosystem stakeholders to identify workforce and workplace development opportunities, facilitate access to relevant initiatives, and support employers in building progressive human capital practices, stronger workplaces, and better wage and career outcomes for workers under the Progressive Wage Model.
• Plan and deliver sector-focused outreach sessions, briefings and employer engagements for PWM licensed sectors, including Cleaning, Security and Waste Management, and sectors employing local Administrators and Drivers, such as Wholesale Trade and Manufacturing. Track participation, follow-up actions and conversion outcomes to improve future outreach.
• Conduct employer surveys, focus group discussions, research and stakeholder engagements to gather workforce and workplace insights, identify emerging sector challenges and opportunities, and translate findings into recommendations that strengthen employer outreach, progressive workplace practices and workforce outcomes.

3. Programme Administration and Service Delivery

• Manage assigned PW Mark applications and renewals end to end, including eligibility checks, clarification with firms, recommendations for approval or rejection, appeals support and escalation of complex cases.
• Respond to employer enquiries, coordinate service recovery where required, and contribute to a consistent and positive stakeholder experience.
• Maintain complete, accurate and audit-ready records in accordance with MOM funding, data-protection, approval and reporting requirements.

4. Data, Systems and Continuous Improvement

• Compile, validate and analyse programme, application and engagement data; maintain dashboards; and provide management and funders with timely, data-driven updates on programme performance, outreach effectiveness, processing trends, operational risks and recommended follow-up actions.
• Support the effective use and continuous improvement of CRM, application workflow and reporting tools by maintaining accurate records, documenting user and business requirements, coordinating system enhancements and user acceptance testing with IT or vendors, and monitoring whether improvements deliver the intended operational outcomes.
• Contribute to cross-functional projects and team priorities that broaden exposure to workforce transformation, employer engagement and programme improvement. Depending on appointment level, the incumbent may also lead defined workstreams or guide interns and junior officers, building experience in coordination and people development.

Job Requirements

Experience and Qualifications

• Degree or diploma in Business, Economics, Public Policy, Human Resources, Communications, Data Analytics or a related discipline, or an equivalent combination of relevant professional experience and demonstrated capabilities.
• 3 to 6 years of relevant experience in programme or project delivery, employer engagement, workforce development, public-sector delivery, industry development or a related area. Candidates with relevant internship experience may also be considered.
• Experience with government-funded programmes, regulatory or accreditation processes, trade associations or enterprise-facing initiatives is advantageous. We welcome candidates who are motivated by the mission and can demonstrate transferable strengths in stakeholder engagement, programme coordination, data analysis or service delivery.

Functional Capabilities

• Able to coordinate projects independently, maintain workplans and records, track milestones and risks, and follow through with multiple stakeholders.
• Able to interpret policies and eligibility criteria, apply sound judgement to routine cases, and escalate exceptions with clear facts and recommendations.
• Proficient in Microsoft 365 suite of tools, with the ability to validate and analyse data and prepare concise reports and presentations. Experience using CRM, workflow, dashboard or content-management systems is advantageous, as is the ability to learn new digital tools quickly.
• Demonstrates a strong interest in progressive wages, inclusive employment and workforce transformation, together with curiosity about business needs and the ability to learn policy, accreditation and programme requirements quickly.

Core Competencies

• Strong written and verbal communication skills, with the ability to explain requirements clearly to employers and prepare well-structured internal and external correspondence.
• Customer-focused and able to build credibility and rapport with colleagues, employers and partners while managing expectations professionally.
• Organised, accurate and dependable, with strong ownership, attention to detail and the ability to manage competing deadlines.
• Analytical and solutions-oriented, with the initiative to identify issues, propose practical improvements and adapt to changing programme needs.
• Collaborative team player who works effectively across functions and handles sensitive information with discretion.

This is a contract role till 31 December 2027.