Manager/ Assistant Manager, Data Centre Engineering Support (DCES)

About STT GDC

Be part of a global leader in data centre solutions

ST Telemedia Global Data Centres (STT GDC) is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, Italy, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you'll be part of a dynamic, fast-growing industry that forms the cornerstone of today's digital world.

Why STT GDC

STT GDC's internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.

Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.

Collaborative and vibrant workplace: We celebrate diversity and the power of teamwork. We value every idea and strive for constant improvement through collective innovation

Opportunities for growth: At STT GDC, we don't just offer roles – we cultivate long-term career pathways. Through professional development programs, mentorships and stretch assignments, we are committed to enabling you to grow and reach your full potential.

Key Duties and Responsibilities

As a Manager/ Assistant Manager, DCES, you will work collaboratively with all relevant stakeholders to ensure data centre uptime, optimize cost efficiency, and enhance performance. Your role will also involve driving problem resolution and aligning engineering support with business objectives, which includes:

• Provide advanced engineering support for troubleshooting and resolving complex technical issues across electrical, mechanical, BMS, and other critical systems.
• Lead problem management and root cause analysis (RCA), implementing corrective and preventive measures for high-severity incidents.
• Act as a 2nd/3rd-level technical escalation point for site operations and critical infrastructure matters.
• Develop, review, and enforce engineering standards, including procedures, MOPs, drawings, test scripts, and vendor recommendations, ensuring regulatory and corporate compliance.
• Oversee asset lifecycle management, recommending upgrades, refreshes, and obsolescence strategies while supporting predictive and reliability-centred maintenance.
• Conduct risk assessments for critical infrastructure, identify single points of failure, and recommend mitigation strategies.
• Support business continuity and recovery planning with engineering expertise and risk mitigation measures.
• Collaborate with cross-functional DCO towers, including Site Operations, Solutioning & Provisioning, Service Assurance, and Technical Service Management, to ensure seamless operations and knowledge transfer.
• Collaborate with the Technology & Project Delivery team to improve maintainability and built quality.
• Responsible and accountable for the procurement of technical services and works, contract management and administration of existing service agreements & renewals.
• Collaborate with Group DC Operations to develop, verify and review technical policies, processes, procedure and work instructions, including maintenance frameworks and best practices.
• Serve as the program manager responsible and accountable for overseeing the entire process; from planning to certification of all technical accreditation programs, including Green Mark, ISO, etc.
• Ensuring full compliance with applicable Acts, Regulations and legislation in relation to Singapore DC building operations.
• Any other duties or projects as assigned by the Management.

Requirements

• Diploma or Degree in Mechanical & Electrical Engineering, Facilities Management, or a related field.
• Minimum 5 years of relevant work experience in managing critical facilities development or operations, as well as project management in 24x7 Data Centre environment.
• Must possess certifications such as SCEM, GMM, GMFM, GMP, GMFP or other related certifications.
• Professional certifications (e.g., CEng, PE, PMP, Uptime Accredited Tier Designer/Specialist) are preferred.
• Proven track record in leading certification programs, including ANSI/TIA-942, Uptime, BCA-IDA Green Mark, SS564, LEED, ISO, etc
• Familiar with international standards such as ASHRAE, Uptime, ISO, NFPA, SS 564, SS 638.
• Excellent stakeholder management and communication skills.
• Ability to work independently and under tight deadlines.