Manager, Account Management, SME & Growth

Responsibilities:

• Develop and maintain deep relationships with key stakeholders within your assigned accounts

• Serve as the primary point of contact for your clients, addressing their inquiries, resolving issues, and escalating concerns when necessary

• Become an expert on the Airwallex product suite, specifically our Payments product

• Collaborate with with Solution Engineering, Product, and other internal teams to ensure seamless client onboarding, integration, and ongoing optimization

• Proactively identify opportunities to expand your clients use of Airwallex's products

Who you are

You're a customer-first, solution-oriented individual with an obsessive curiosity. You have a passion for making an impact and a desire to grow yourself, our market, and our customers. You will be part of a small team and a driving force in helping us expand the US market.

We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 4+ years of experience in account management or sales, within the fintech or payments industry, 1+ years of leadership/management experience

• Strong understanding of payment processing concepts, including different payment methods, transaction flows, and industry regulations

• Familiarity with API integrations and their role in payment solutions

• Proven track record of building and maintaining strong client relationships

• Excellent communication and presentation skills, both verbal and written

• Ability to identify, analyze, and resolve client issues efficiently and effectively

• Proficiency in Salesforce or similar CRM tools

• Strong analytical skills and ability to interpret complex data

Preferred qualifications:

• Proven ability to diagnose and resolve technical issues and experience working closely with technical stakeholders

• Self-motivated and results-oriented, with a passion for exceeding goals and a willingness to go the extra mile

• A genuine commitment to understanding and exceeding customer needs, consistently prioritizing their satisfaction and success

• Experience with data visualization tools (e.g., Looker, Tableau)