Job Description

Company Overview

MIJIN & CO. PTE. LTD.

Job Summary

You will warmly welcome customers, take accurate orders, coordinate with kitchen staff, handle cashiering, and maintain cleanliness to ensure smooth daily outlet operations and excellent customer service.

Responsibilities

Greet customers warmly upon arrival to create a welcoming atmosphere
Assist customers with seating and recommend menu items based on their preferences
Respond accurately to customer enquiries about menu items, ingredients, and dietary needs
Take precise food and beverage orders using POS systems or manual methods to ensure order accuracy
Coordinate orders efficiently with kitchen staff to maintain smooth service flow
Serve food and beverages promptly and professionally to enhance customer satisfaction
Prepare takeaway and delivery orders accurately when required
Handle cashiering duties including billing, cash handling, digital payments, and processing refunds securely
Clear and sanitize tables, reset dining areas, and maintain overall outlet cleanliness to meet hygiene standards
Comply with food hygiene and workplace safety regulations consistently
Monitor stock levels for condiments, packaging, and supplies to prevent shortages
Notify management promptly when stock replenishment is needed
Support daily outlet operations and perform additional duties as assigned by management

Required competencies and certifications

Minimum 1-2 years of F&B supervisory experience to manage team and operations effectively
Demonstrated leadership and communication skills to lead teams and coordinate tasks efficiently
Ability to work shifts, weekends, and public holidays to meet operational needs
Customer-focused problem-solving skills to resolve service issues promptly and maintain satisfaction
Basic knowledge of POS systems and reporting to support operational tracking and accuracy

Preferred competencies and qualifications

WSQ Food Safety certification to ensure compliance with food safety standards
Experience working in casual dining, café, or bar environments to adapt to similar service settings