Management Trainee (Retail)

Position Overview:

Based in Singapore, the Management Trainee (Retail) will play a crucial role in our retail operations across Southeast Asia, with a focus on Malaysia/Philiphines or Thailand/Vietnam market. This role is designed for fresh graduates looking to launch their careers in retail management, event planning, and customer service. The successful candidate will be fluent in Malay/Thai (preferably) and have a strong foundation in business principles.

Key Responsibilities:

1. Event Operations:

   • Assist in developing and executing event plans for in-store promotions and product launches.

   • Support coordination with marketing and sales teams to align events with company objectives.

   • Participate in managing event logistics, including vendor coordination and budget management.

   • Contribute to analyzing event outcomes and providing recommendations for future improvements.

2. Retail Store Inspections:

   • Support in conducting regular store inspections to ensure compliance with company policies and standards.

   • Identify areas for improvement and contribute to implementing corrective actions.

   • Assist in evaluating store performance metrics and providing feedback to store managers.

3. Training and Development:

   • Participate in designing and implementing training programs for retail staff.

   • Monitor training effectiveness and provide input for continuous improvement.

   • Assist in developing and maintaining a library of training materials and resources.

4. Sales and Performance:

   • Support in setting and achieving sales targets for assigned stores.

   • Contribute to strategies to increase customer traffic and conversion rates.

5. Customer Relations:

   • Help ensure high standards of customer service are maintained across all stores.

   • Assist in addressing customer complaints and feedback promptly and effectively.

Qualifications:

• Bachelor's degree in Business Analytics, Business Administration, Marketing, Data Science or a related field.

• Basic understanding of retail management and customer service principles.

• Fluency in Malay//Thai and English is preferred.

• Strong analytical skills with the ability to interpret basic sales data and customer feedback.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

• Proficiency in Microsoft Office Suite and willingness to learn retail management software.

Physical Demands:

• Ability to stand and walk for extended periods during store inspections and events.

Work Environment:

• This role will be based in Singapore with regular visits to retail stores and event venues across Southeast Asia, including Malaysia/Thailand.