Provide effective leadership to the food and beverage team to ensure targets are met
Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers
Meet and greet customers and organise table reservations
Advise customers on menu and beverage choice
Upsell desserts to customers
Maintain high standards of quality control, hygiene, and health and safety
Ensure the strict compliance by all service and kitchen staff to company's standard operating procedures
Any other appropriate duties and responsibilities as assigned
Requirement :-
Have good product knowledge on food items
Knowledge of cost/inventory management would be an added advantage
Candidate must have basic PC-literacy
Strict sense of hygiene and safety standards
Excellent organizational skills
Ability to thrive in a challenging environment
Strong public relations skills
Excellent interpersonal & communication skills
Candidate must be a strong leader & team player
Demonstrate commercial capability to deliver profit, control costs and build customer loyalty
Exceptional communication skills and the leadership capability to create a winning team
