MANAGEMENT TRAINEE

Key Responsibilities

. Support ground operations across multiple F&B stalls, including daily opening and closing procedures, cleanliness and compliance with hygiene standards.

. Monitor and coordinate stall operators performance, ensuring adherence to house rules, safety regulations, and service expectations.

. Assist in stall allocation, onboarding and exit processes for new and existing vendors.

. Work closely with operations managers and outsourced vendors to ensure smooth day-to-day operations and quick resolution of on-site issues.

. Handle customer feedback and complaints in a professional and timely manner propose solutions and escalate complex cases when necessary.

. Prepare shift rosters and duty assignments to support manpower needs during peak and off-peak periods.

. Track sales trends, footfall patterns and stall performance through daily reports support the management team in analysing data to improve operations.

. Support periodic audits and compliance checks, including food hygiene inspections and internal SOP reviews.

. Coordinate with external contractors and suppliers (e.g., pest control, equipment servicing) to maintain operational standards.

. Assist in marketing or promotional activities such as festive events, loyalty programmes, or seasonal campaigns at assigned sites.

. Participate in training and development sessions to build leadership, problem-solving, and people management skills.

. Perform other duties as assigned by the management.

Requirements

. Minimum Bachelor's Degree in any discipline.

. Strong willingness to learn and grow in the F&B industry.

. Proficient in English and Mandarin (to liaise with Mandarin-speaking colleagues).

. Comfortable with working 6 days a week, including weekends and public holidays.

. Good communication and interpersonal skills.

. Proficient in Microsoft Office (Excel, Word, PowerPoint).