MANAGEMENT EXECUTIVE ASSISTANT MANAGER

Job Description & Requirements

1. Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department
2. Report to the Area Operations Manager on all operational, administration and HR matters, planning and implementation of projects and activities, recruitment, training and development of team, customers feedback and overall market environment
3. Possess great communication and organisational skills, with strong leadership skills to lead and motivate team members to perform and exceed customers expectations and needs.
4. Implement training plan/program/SOP/WSH, to build core competencies and skills of team members
5. Liaise and work closely with clients and business partners, understanding their preferences and expectations
6. Possess a Class 3 driving licences is advantage
7. 2 to 3 years experience in a managerial role in hospitality industry will be an advantage
9. Overseeing daily operations: You ensure all processes and tasks run efficiently. This includes identifying issues, finding ways to resolve them quickly and ensuring all staff members adhere to organisational policies and procedures.
10. Collaborating with other departments and teams: As an assistant manager, you collaborate closely with other managers and team leaders to ensure the completion of projects and initiatives on schedule and within budget.
11. Implementing strategies and policies: You collaborate with other managers and staff members to ensure that everyone understands the organisation's goals and objectives and knows how they contribute to achieving them. You also have a significant role in creating strategies and policies that support the company's vision.
12. Supervising and managing staff: This includes guiding and supporting employees, identifying issues and finding ways to resolve them. It also means ensuring that all staff members meet their performance targets.
13. Monitoring employee performance: The assistant manager may review employee performance data regularly. This is to identify any areas for improvement and collaborate with staff members on strategies for improvement.
14. Assisting with budgeting and financial planning: The assistant manager collaborates with other managers and team leaders to create budgets, monitor expenses and revenue and identify areas for cost savings. To effectively perform this duty, you require proficiency in financial planning and analysis.
15. Handling customer concerns: Assistant managers may oversee the handling of customer concerns. You may listen carefully to their concerns, investigate the issue and devise solutions that satisfy both parties.
16. Participating in meetings and presentations: Your employer may expect you to create and deliver presentations, contribute to discussions and provide feedback and input on organisational initiatives. To succeed in this duty, you require excellent communication and presentation skills.
17. Conducting research and analysis: Your job may entail collecting data, analysing trends and recommending improvements. In this role, you have excellent research and data analysis skills.
18. Ensuring compliance with legal and regulatory requirements: One of the primary responsibilities of an assistant manager is ensuring the organisation abides by legal and regulatory obligations. You stay current with regulation changes, train staff members and implement policies accordingly to guarantee that this occurs.