The Management Associate will undergo a structured training program designed to provide hands-on exposure to both clinic and headquarters (HQ) operations. This role offers progressive responsibilities, leadership development opportunities, and cross-functional rotations to build well-rounded operational and management capabilities.
Key Responsibilities
- Clinic Operations Training: Gain hands-on experience in patient registration, triaging, dispensing medications, payment collection, claim submissions, chaperoning, assisting in clinical procedures, handling enquiries, and administrative support.
- Clinic Management: Progressively take on responsibilities such as supervising daily workflows, managing inventory, and addressing on-site operational escalations.
- Assessments: Participate in structured evaluations to measure operational readiness and core competencies.
- HQ Rotations: Rotate through departments such as Facilities, Logistics, Admin, Finance, and HR, supporting both day-to-day operations and process improvements.
- Support Initiatives: Contribute to clinic- and HQ-level projects, including audit preparation, staff rostering, training coordination, and compliance checks.
- IT Support (if trained): Assist in IT-related operations, including troubleshooting, access management, and system implementations.
- Collaboration: Work closely with clinic and HQ teams to streamline processes and align with organizational objectives.
- Development Pathway: Attend leadership and professional skills workshops as part of the training curriculum.
- Progress Reporting: Prepare progress reports, reflective submissions, and milestone presentations.
Requirements
- Bachelor's degree in Healthcare Administration, Nursing, Life Sciences, Business Management, or related fields.
- Fresh graduates are welcome prior exposure to healthcare or operations will be an advantage.
- Strong interest in healthcare operations and management.
- Excellent communication and interpersonal skills.
- Strong analytical, organizational, and problem-solving abilities.
- Ability to adapt, learn quickly, and work effectively in dynamic environments.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) familiarity with healthcare IT systems is a plus.
- Resilient, resourceful, and detail-oriented.
- Team player with leadership potential.
- Willingness to rotate across clinics and HQ departments.
- Commitment to professional development and continuous learning.
